Customer Service Manager Assistant

1 week ago


Chennai, Tamil Nadu, India beBeeCustomer Full time

As a Customer Service Manager Assistant, you will be responsible for delivering exceptional customer experiences. Your goal will be to resolve customer queries and complaints in a timely manner, ensuring high levels of customer satisfaction and minimizing call handling time.

You will demonstrate complete ownership of customer issues, adhering to product and process requirements with zero errors. When necessary, you will escalate customer concerns to the right internal stakeholders, promoting efficient and effective processes.

Your focus will be on achieving Call Quality targets and key performance indicators, while also cross-selling or upselling products such as loans, mortgages, priority, or elite accounts.

The ideal candidate will have excellent communication skills, be proactive in resolving issues, and possess a strong understanding of product and process requirements.

This role requires someone who is customer-focused, adaptable, and able to work effectively in a team environment. If you are a results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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