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Customer Service Representative
4 weeks ago
Key Responsibilities:
* Assist customers in choosing sarees through live video calls, providing detailed product information and styling suggestions.
* Respond to customer queries via Instagram, WhatsApp, email, and phone calls in a timely and professional manner.
* Maintain a deep understanding of our product range to guide customers effectively.
* Handle pre-sale inquiries, order updates, and post-sale support with patience and clarity.
* Coordinate with the operations and logistics team to resolve any issues related to deliveries or returns.
* Maintain customer interaction records and report feedback or common concerns to the management team.
* Support with basic content sharing or forwarding catalogues as needed during chats or calls.
Requirements:
* Excellent communication skills in both spoken and written English.
* Comfortable speaking on video calls and presenting products clearly.
* Prior experience in customer support or fashion retail is preferred.
* Strong interpersonal skills and a genuine interest in customer satisfaction.
* Ability to multitask across different platforms and handle queries efficiently.
* Basic understanding of saree fabrics, styles, and Indian fashion trends (training will be provided).
Why Join Us:
* Work with a brand that values tradition, craftsmanship, and customer connection.
* Be part of a young, passionate team redefining saree shopping for the digital era.
- * Flexible working opportunities and scope for growth.
