
Manager - Customer Relations
4 weeks ago
Purpose of the Position/ Summary:
- The Manager-Customer Relations is responsible for engaging with customers by building and maintaining trusting relationships.
- S/He should address customer problems and needs by collaborating with internal teams (e. sales, engineers, senior management) ensuring maximum customer satisfaction
- Only looking for candidates based in/ willing to relocate to Coimbatore.
Key Responsibilities and Duties:
Customer Relations:
- Get customer feedback and take necessary action
- Resolve customer complaints
- Maintain continuous relationship with customers
- Update customers on project progress
Registration & Documentation:
- Handle the documentation work for registration process
Sales:
- Process property booking of customers approaching the head office
- Prepare of final cost sheet and estimate for new customers.
- Sending cost estimates to sales team and management as and when required.
- Prepare reports, including sales reports for upper management as and when required and for land owners (monthly)
Others:
- Ensure compliance to the regulations and guidelines set forth by RERA and maintain up-to-date information and records related to projects.
- Coordinate with bankers for project approvals and processing loans of customers
- Coordinate with accounts department on monthly basis for customer receipts reconciliation
- Oversee handing over of key and possession certificate and other necessary documents to the customers as and when required
Qualification : MBA in any related field.
Essential Knowledge and Skills:
- Business awareness
- Excellent interpersonal and customer service skills
- Excellent communication skills, both written and oral
- Problem solving Skills
- Time Management
- Proficiency in MS Office
- Leadership Skills
- Decision Making Skills
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