Manager - Employee Relation

Job Description

HR Policies and Strategies:

- Aligning business goals with HR strategies is crucial for organizational success. Ensuring that HR goals are based on business drivers demonstrates a strategic approach.
- Designing and implementing policies that foster a healthy work environment is essential for employee well-being and productivity.
- Coaching senior leaders on strategic talent challenges helps in talent retention and development.
- Providing expertise in various HR areas such as career planning, data analysis, and compensation ensures a well-rounded HR function.
- Sustaining company culture and communication reinforces organizational values and identity.

Employee Relations:

- Addressing employee relations issues effectively is vital for maintaining a harmonious work environment.
- Timely resolution of employee requests and grievances is important to prevent escalation and maintain employee satisfaction.

Employee Engagement:

- Onboarding plays a crucial role in shaping employee experience and retention.
- Driving initiatives to enhance retention and engagement contributes to long-term organizational success.

Talent Management:

- Leading organizational change and supporting talent management initiatives are key responsibilities.
- Developing and implementing performance management systems ensures alignment with business objectives.

Data Analytics & Measurement:

- Leveraging data analytics to identify trends and make informed decisions is essential.
- Monitoring talent metrics helps in improving performance, retention, and overall employee experience.
- Tracking and reporting on HR metrics and KPIs provides insights into organizational health and effectiveness.

Legal & Regulatory Environment:

- Adhering to labor regulations is essential to avoid legal issues and maintain ethical HR practices.

Reporting:Maintain accurate logs of incidents, security breaches, operational activities, and shift reports. Provide nightly operational and security reports to upper management, highlighting any issues or concerns that require attention.

Technology & Equipment Monitoring:Monitor the security systems and ensure that all equipment such as CCTV cameras, alarms, and fire suppression systems are functioning properly. Troubleshoot any technical issues with security devices.

Emergency Response:Lead emergency response efforts in case of any unforeseen security situations such as natural disasters, system failures, or other emergencies. Coordinate with emergency services as required.

Staff Supervision :Manage and support Night shift employees, ensuring Office decorum and discipline.

Adherence to Sops :Ensure that all Employees consistently comply with established SOPs and Safety Guidelines. This includes regularly monitoring work place practices and taking corrective action when deviations occur.

Legal and Compliance Handling :Address any legal issue such as police visits, Regulatory checks, or Political interference. Must be responsible for coordination in providing timely response to the queries- Via, Calls , Emails and In person.

Emergency Support :Have an Emergency response system with access to medical aid and counseling if need.

Harassment- Free Environment : Provide strong anti - harassment policies with confidential complaint Mechanisms .

COMPETENCIES / SKILL SET :

- Strong business and HR acumen, including strong problem-solving skills, critical thinking, and analysis to drive organizational and people-related strategies and outcomes.
- Self-starter who demonstrates accountability for results.
- Excellent interpersonal skills with the ability to build rapport quickly, influence and
- partner with senior management and communicate effectively with all levels of the organization to achieve results.
- Ability to work within constraints and to challenge the status quo. Comfortable with ambiguity and taking part in complex strategy discussions.
- Strong strategic thinking and passionate about innovative HR solutions and process improvement.
- Should be strong in grievance and disciplinary management and employee relations.
- Results orientation and Execution focused, with strong attention to detail. Ability to
- get into the details, when necessary, but also see the larger picture.
- In-depth knowledge of labor law and HR best practices

QUALIFICATIONS & WORK EXPERIENCE :

- MBA / PGDBM or any equivalent Post Graduate degree in HR with 10+yrs of experience.
- Proven work experience as a HR Manager or similar role.
- Prior Experience of working in BPO / KPO's and Managing Large Work Force would be referred

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