KPO Quality Manager- Deal Ops

Job Description Job Description Skill Deal Ops Lead Role / Tier: - Deal Ops Lead / Tier 2 Job Description The Team Lead will be responsible for managing a team of Associates/Senior Associates to deliver on Googles Deal Operations processes, including Order Management Product Fulfillment (OMPF) and Deal Management. The role requires strong people management,...

Job Description Operations Team Lead Role The Team Lead will be responsible for managing a team of Associates/Senior Associates to deliver on Googles Deal Operations processes, including Order Management Product Fulfillment (OMPF) and Deal Management. The role requires strong people management, workflow expertise, and process governance to ensure SLA...

Job Description Role Objective Lead the quality assurance team. Oversee day-to-day QA operations, manage audit coverage, and drive consistency across QA analysts. Key Responsibilities Supervise QA team reviewing deal cases and ensure SLA adherence. Define sampling strategy (critical vs. standard vs. renewals). Conduct calibration sessions to align QA...

Job Description Sr Deal Strategy Specialist Role The Senior Deal Strategy Specialist plays a key role in managing complex order creation deal structuring and contract execution for Googles services The role ensures accuracy compliance and operational excellence across the deal lifecycle from opportunity validation to order form finalization and renewal The...

Job Description Sr. Quality Analyst Role Objective The Senior Quality Analyst is responsible for ensuring the accuracy, compliance, and quality of order forms and contracts processed under Googles Deal Operations workflows. The role involves performing detailed audits, identifying process gaps, driving root cause analysis (RCA), and collaborating with...

**_What:_** Knowledge Process Outsourcing, popularly known as KPO, is a form of outsourcing wherein work regarding knowledge or information is carried out by trained professionals in a different company or subsidiary of the same organization. Usually, the work is performed in offshore locations away from the country, to save cost. KPO is one of the fastest...

Job Description Job Description Skill Deal Ops Manager Role / Tier: - Deal Ops Manager / Tier 1 Job Description Manage day-to-day operations for assigned workflow(s), ensuring SLA compliance (Productivity, Accuracy, TAT). Drive team huddles, daily governance checks, and workflow prioritization. Provide floor support to resolve process queries and act as SME...

Job Description Quality Analyst (QA) Role Objective Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies. Key Responsibilities Perform QA checks on workflows Request verification form. Validate order details: units of service, approvals, contract terms, invoicing details. Conduct...

Job Description Job Description Skill: QA Key Responsibility Quality Analyst (QA) Role Objective Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies. Key Responsibilities Perform QA checks on workflows Request verification form. Validate order details: units of service,...

Job Description Job Description Skill Trainer - KPO Role / Tier: - Trainer KPO / Tier 3 Job Description High proficiency in Verbal /Written English. Prior good exp in Training Knowledge of MS Excel, Google Sheets & Google Docs. Good working knowledge about the Internet. Well aware about how Google search works, good searching skills through use of effective...