Senior Ops Manager

17 hours ago

India Virtusa Full time

Job Description Job Description Skill Operations Manager KPO Role / Tier: - Snr Ops Manager/ Tier 0 Job Description Role: Manage the entire operations team. Accomplished by refining and implementing performance strategies, Data Building, Meeting Process delivery timelines and adherence. Also responsible for managing attrition for the department and processes; which support current, as well as any future business needs/requirements. Monitor and manage operational costs. Key Responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction & Manage Relationships / Engagement with the Clients. Team Management organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities. Responsible for following agreed governance model, escalation & communication plan. To ensure team members achieve agreed standards in relation to their job assignments. To ensure training of new staff on the process and corporate policy rules to be adhered to. To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules. To monitor and document work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth. Take weekly and monthly calls with clients to understand the expectations from the teams and provided updates. Ensure that all audit related issues are brought to a closure. Identify and drive continuous improvements and initiatives in process. Coach & mentor Team Lead and Associate Manager so that they are able to manage their teams better. Hiring of team leads and associate managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management is managed well. To ensure that all internal customer/ external queries are followed up on a timely basis. Collaborate with internal teams. To be the Key contact for all queries with specific business assigned. Work in-sync with other site leads and Managers to create and maintain uniform processes. Provides inputs, towards hiring and also assists with the interviewing process. Contributes towards the achievement of the company's strategic and operational objectives. Monitor and manage operational costs. Should be process and result oriented. About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

  • Manager Program Management, S&OP

    1 week ago

    Bengaluru, India Amazon Full time

    Job Description Description We are seeking an exceptional Senior Supply Chain Operations Manager to lead our Sales & Operations Planning (S&OP) organization within Amazon India's centralized supply chain planning function. This strategic leadership role will drive end-to-end S&OP excellence by orchestrating the convergence of demand planning, supply...

  • Deal Ops Lead

    3 weeks ago

    India Virtusa Full time

    Job Description Job Description Skill Deal Ops Lead Role / Tier: - Deal Ops Lead / Tier 2 Job Description The Team Lead will be responsible for managing a team of Associates/Senior Associates to deliver on Googles Deal Operations processes, including Order Management Product Fulfillment (OMPF) and Deal Management. The role requires strong people management,...

  • HC & Insurance Ops Senior Analyst

    5 days ago

    Chennai, India NTT Data Full time

    Job Description ENROLLMENT & BILLING - GRADE 7 HC & Insurance Ops Senior Analyst Position Overview: At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both...

  • Senior Product Manager

    4 weeks ago

    India Nike Full time

    Job Description Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand...

  • Sr. DSS

    1 week ago

    India Virtusa Full time

    Job Description Sr Deal Strategy Specialist Role The Senior Deal Strategy Specialist plays a key role in managing complex order creation deal structuring and contract execution for Googles services The role ensures accuracy compliance and operational excellence across the deal lifecycle from opportunity validation to order form finalization and renewal The...

  • ML Ops

    3 weeks ago

    India EXL Full time

    Prior ~2+ years of experience working with ML Ops & DSResponsibilities & Skills:Deploy, monitor, and scale ML models on AWS (SageMaker, EKS, Lambda) or GCP (Vertex AI, GKE, Cloud Functions).Build and maintain CI/CD pipelines for ML workflows using GitHub Actions / Jenkins / cloud-native tools.Containerize and orchestrate workloads with Docker & Kubernetes;...

  • Inside Ops Manager

    4 weeks ago

    Nagar, Sahibzada Ajit Singh Nagar, India Lytegen Full time

    Job Description About The Position The Inside Ops Manager at Lytegen is responsible for overseeing the internal operational processes that keep our organization running efficiently. This role is crucial for ensuring that teams have the support and resources they need to execute projects flawlessly and meet company objectives. As the Inside Ops Manager, you...

  • Relationship Manager

    17 hours ago

    Gurugram, Gurugram, India Artha Senior Care Full time

    Job Description Company Description Artha Seniorcare is a premier provider of senior care and Assisted Living services, dedicated to enhancing the quality of life for senior citizens. With a deep commitment to care, comfort, and hospitality, we strive to create a welcoming and supportive environment for all residents. Our team is focused on ensuring...

  • S&OP Manager Lalru

    2 weeks ago

    Dera Bassi, Bassi, India Gates Corporation Full time

    Job Description DRIVEN BY POSSIBILITY Gates Corporation is a leading manufacturer of application-specific fluid power and power transmission solutions. At Gates, we are driven to push the boundaries of materials science to engineer products that continually exceed expectations. We don't rest on our rich heritage of innovation. We leverage it to inspire...

  • Operations Specialist

    3 weeks ago

    India Tictag Full time

    Operations Specialist (Data Ops & Project Management) Location: India (REMOTE) Team: Operations Employment: Full-time Job Scope: Handles the hands-on execution of data annotation and data collection across image, text, audio, and video. Owns and/or drives project scoping, costing, and planning in addition to delivery. Ensures quality, efficiency, and...