KPO Quality Lead
3 days ago
Job Description Role Objective Lead the quality assurance team. Oversee day-to-day QA operations, manage audit coverage, and drive consistency across QA analysts. Key Responsibilities Supervise QA team reviewing deal cases and ensure SLA adherence. Define sampling strategy (critical vs. standard vs. renewals). Conduct calibration sessions to align QA scoring. Review escalations and validate high-severity cases. Monitor QA metrics (Accuracy %, FPY, Leakage) and prepare weekly reports. Provide coaching, feedback, and targeted training for QA team. Support transition activities, pilot runs, and process improvement initiatives. Skills & Qualifications Bachelors/Masters degree in Business, Operations, or related field. 5-7 years of experience in Quality Assurance, with at least 2-3 years in a lead role. Strong knowledge of order management, contract lifecycle, and compliance requirements. Proficiency in QA methodologies such as 7 QC tools, SWOT analysis, continuous improvement framework, error rubrics, and sampling strategies. Skilled in data analysis and reporting (Google Suite, Excel, dashboards). Excellent stakeholder management and mentoring abilities. Exposure to Six Sigma methodologies (YB and GB).
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Career in Kpo
4 days ago
India Lakshya Full time**_What:_** Knowledge Process Outsourcing, popularly known as KPO, is a form of outsourcing wherein work regarding knowledge or information is carried out by trained professionals in a different company or subsidiary of the same organization. Usually, the work is performed in offshore locations away from the country, to save cost. KPO is one of the fastest...
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KPO Trainer
14 hours ago
India Virtusa Full timeJob Description Job Description Skill Trainer - KPO Role / Tier: - Trainer KPO / Tier 3 Job Description High proficiency in Verbal /Written English. Prior good exp in Training Knowledge of MS Excel, Google Sheets & Google Docs. Good working knowledge about the Internet. Well aware about how Google search works, good searching skills through use of effective...
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KPO Quality Manager- Deal Ops
14 hours ago
India Virtusa Full timeJob Description QA Manager Role Objective Own the QA governance framework, drive strategic improvements, and ensure QA operations align with business goals of quality, risk reduction, and efficiency. Key Responsibilities Define and implement the QA framework across Order Management Product Fulfilment processes. Own SLA/KPI delivery (Accuracy %, FPY, Error...
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QA KPO
3 days ago
India Virtusa Full timeJob Description Job Description Skill: QA Key Responsibility Quality Analyst (QA) Role Objective Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies. Key Responsibilities Perform QA checks on workflows Request verification form. Validate order details: units of service,...
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KPO QA Analyst
14 hours ago
India Virtusa Full timeJob Description Quality Analyst (QA) Role Objective Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies. Key Responsibilities Perform QA checks on workflows Request verification form. Validate order details: units of service, approvals, contract terms, invoicing details. Conduct...
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Immediate Start! KPO QA
1 week ago
India Virtusa Full timeJob Description Sr. Quality Analyst Role Objective The Senior Quality Analyst is responsible for ensuring the accuracy, compliance, and quality of order forms and contracts processed under Googles Deal Operations workflows. The role involves performing detailed audits, identifying process gaps, driving root cause analysis (RCA), and collaborating with...
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Test Lead
7 days ago
Sanpada, India, Maharashtra, Navi Mumbai, India Quality Engineering Full time ₹ 10,000 - ₹ 50,000 per yearWe are seeking a highly skilled and experienced Automation Lead with expertise in Selenium and the Carina framework to lead our test automation efforts. The ideal candidate will be responsible for designing robust automation strategies, mentoring team members, and ensuring high-quality software delivery through efficient test practices.Key...
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Quality Assistant Manager
1 week ago
India Marutii Quality Products Pvt Ltd Full timeJob Description Company Description Marutii Quality Products Pvt Ltd is a leading contract manufacturer specializing in premium instant noodles and wheat flour production. Known for its state-of-the-art manufacturing facilities, the company crafts high-quality products tailored to client needs with precision and care. Stringent quality control protocols...
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Ops Lead
14 hours ago
India Virtusa Full timeJob Description Operations Team Lead Role The Team Lead will be responsible for managing a team of Associates/Senior Associates to deliver on Googles Deal Operations processes, including Order Management Product Fulfillment (OMPF) and Deal Management. The role requires strong people management, workflow expertise, and process governance to ensure SLA...
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Quality Lead
13 hours ago
india Bureau Veritas Full timeLong Description 1 KEY RESPONSIBILITIES›Create, edit, and maintain templates, SOPs, scorecards, and quality documentation across GPC›Ensure QPAC scores, findings, and RCA are accurately recorded in monthly checklists›Lead quarterly review & analysis at individual, team, and GPC levels to identify trends & improvement areas using key quality tools like...