KPO QA

Job Description Job Description Skill: QA Key Responsibility Quality Analyst (QA) Role Objective Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies. Key Responsibilities Perform QA checks on workflows Request verification form. Validate order details: units of service,...

Job Description Quality Analyst (QA) Role Objective Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies. Key Responsibilities Perform QA checks on workflows Request verification form. Validate order details: units of service, approvals, contract terms, invoicing details. Conduct...

Job Description QA Manager Role Objective Own the QA governance framework, drive strategic improvements, and ensure QA operations align with business goals of quality, risk reduction, and efficiency. Key Responsibilities Define and implement the QA framework across Order Management Product Fulfilment processes. Own SLA/KPI delivery (Accuracy %, FPY, Error...

Skill – Quality Lead – Deal Ops - KPORole / Tier:  - Quality Lead – Deal Ops  KPO / Tier 2Role Objective:Lead the quality assurance team. Oversee day-to-day QA operations, manage audit coverage, and drive consistency across QA analysts.Skills & Qualifications:Bachelors/Masters degree in Business, Operations, or related field.5-7 years of experience...

Job Description Role Objective Lead the quality assurance team. Oversee day-to-day QA operations, manage audit coverage, and drive consistency across QA analysts. Key Responsibilities Supervise QA team reviewing deal cases and ensure SLA adherence. Define sampling strategy (critical vs. standard vs. renewals). Conduct calibration sessions to align QA...

Job Description Job Description Skill Data Analyst KPO Role / Tier: Data Analyst Lead KPO / Tier 2 Role Objective Lead the quality assurance team. Oversee day-to-day QA operations, manage audit coverage, and drive consistency across QA analysts. Skills & Qualifications Minimum of 5 years of experience as a Data Analyst. Minimum of 2 years of experience in...

Job Description Deal Ops Trainer Role Objective Responsible for delivering effective training programs on Deal Operations workflows, including Order Creation, Order Fulfilment Renewals, and Quality Assurance (QA). The trainer ensures that new hires and existing employees are equipped with the right knowledge, process skills, and compliance awareness to...

JOB DESCRIPTIONSkill – Data Analyst – KPORole / Tier:  Data Analyst  Lead – KPO / Tier 2Role Objective:Lead the quality assurance team. Oversee day-to-day QA operations, manage audit coverage, and drive consistency across QA analysts.Skills & Qualifications:Minimum of 5 years of experience as a Data Analyst.Minimum of 2 years of experience in...

Job Description Role The Data Analyst is responsible for tracking, analyzing, and forecasting workforce and operational metrics to enable efficient delivery across Deal Operations and QA functions. This role ensures optimum capacity planning, utilization, and performance reporting, while supporting leadership with insights to drive business decisions. The...

Job Description Role: Conversion Analyst The Conversion Analyst will support customer onboarding activities by configuring communication solutions (DP1, IBS Merge). This role involves data/document mapping, configuration setup and quality checks to ensure accurate and timely delivery. Key Responsibilities: - Configuration & Onboarding: - Configure DP1 and...