DA
4 days ago
Job Description Role The Data Analyst is responsible for tracking, analyzing, and forecasting workforce and operational metrics to enable efficient delivery across Deal Operations and QA functions. This role ensures optimum capacity planning, utilization, and performance reporting, while supporting leadership with insights to drive business decisions. The analyst acts as a key enabler between Operations, QA, and Delivery leadership, maintaining visibility into performance, volumes, and productivity across multiple workflows. Key Responsibilities Workforce Planning & Scheduling Monitor and forecast volume trends, productivity, and staffing requirements across workflows. Create and manage rosters, shift schedules, and resource allocation ensuring SLA adherence. Track planned vs. actual capacity utilization and provide variance analysis. Manage real-time queue monitoring to balance workloads across teams and locations. Data Analytics & Reporting Maintain and publish dailweeklymonthly dashboards covering key metrics AHT, SLA, FTR, QA Accuracy, Utilization, Adherence Analyze operational data to dentify trends, bottlenecks, and improvement opportunitiesSupport WBRQBRMBR presentations with data insights and performance narratives. Governance & Insights Collaborate with Operations and QA leads to set performance baselines and forecast headcount needs. Identify risks volume spikes, absenteeism, underutilization nd recommend mitigation plans. Track leave, shrinkage, and schedule adherence in alignment with business needs Key Deliverables Weekly and monthly workforce and performance dashboards. Volume and headcount forecast accuracy 95 SLA compliance reportsturnaround, utilization, adherence Actionable insights for staffing optimization and performance improvement. Qualifications & Experience Graduate Postgraduate with 2 to 4 years of experience in WFM Data Analytics MIS Capacity Planning in a BPO or KPO setup. Proficiency in Excel, Google Sheets, SQL, Looker, Power BI, or Tableau preferred. Strong analytical and quantitative reasoning skills. Prior experience supporting Order Management, Deal Ops, or Quality teams is desirable. Competencies & Skills Advanced proficiency in data handling and visualization. Ability to work in18x7 rotation shifts. Strong mathematical aptitude and analytical mindset. Excellent attention to detail and accuracy in reporting. Ability to manage multiple priorities and deliver under tight deadlines. Strong communication and stakeholder management skills. Problem solving orientation with focus on automation and efficiency.
-
DA Lab Engineer
1 week ago
Gurugram, India Infosys Full timeJob Description Work Instructions, Mechanical Testing Lab SOP/WI - Execution of product/prototype testing in mechanical testing lab as per the laid down SOP/WI, Protocols. - Execution of assigned product Testing. - Preparing specimens and samples. - Preparing the test equipment setup. - Understanding of the Standard Operating Procedure/Work Instruction, test...
-
India Amazon Music Full timeJob Description Description L2 Device Associate (DA) - Quality Services (IC role), test small components and features related to an Amazon device, application, or service. DA- Candidate shall follow SOPs and execute tasks assigned to them on a daily basis. DAs acquire knowledge from peers, on-the-job training, and via Device and Quality team-provided content...
-
DA E-Commerce Vendor Management Lead
4 weeks ago
Vadodara, India NielsenIQ Full timeJob Description Job Description Position Title: DA e-comm Vendor Management Lead - Asia Reports to: DA CoE Global Leader Business Unit: Consumer Intelligence - Data Acquisition Location: Vadodara, India Job Purpose - This role works closely with in-market eCommerce PL, Commercial, Dsci, Ops, Tech, Finance, Procurement & Legal teams, and is accountable for...
-
ba da
1 week ago
India Capco Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title: BA CustodyAbout Us"Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial...
-
Chennai, India Amazon Full timeJob Description Description L2 Device Associate (DA) - Quality Services (IC role), test small components and features related to an Amazon device, application, or service. DA- Candidate shall follow SOPs and execute tasks assigned to them on a daily basis. DAs acquire knowledge from peers, on-the-job training, and via Device and Quality team-provided content...
-
India Netvagas Full timeJob Description No Grupo Lider acreditamos em cultivar uma cultura inclusiva e dinmica, encorajamos a iniciativa, a criatividade e a colaborao entre os membros da equipe, valorizamos a diversidade de perspectivas, reconhecendo que ela fundamental para o nosso sucesso. Nosso compromisso com a excelncia e a inovao molda cada aspecto do nosso trabalho, e...
-
Data Science/analytics
3 days ago
India SkillCircle Full timeFoundation Course - 3 Months - Skill Degree Course - 4 Months - Masters Course - 6 Months - Diploma Course - 9 Months - Foundation Course - 3 Months - Skill Degree Course - 4 Months - Masters Course - 6 Months - Diploma Course - 9 Months **Data Science/Analytics**: - Masters in Data Science - Skill Degree in Data Analytics - Masters in Data Science - Skill...
-
Device Associate II
4 weeks ago
India Amazon Music Full timeJob Description Description As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and...
-
Estagiario a em meio ambiente
4 weeks ago
India Netvagas Full timeJob Description O QUE VOC VAI FAZER - Auxiliar no processo de gerenciamento de resduos e gesto ambiental - Alimentar e monitorar indicadores ambientais - Preenchimento de planilhas de controle Ambiental. O QUE PRECISAMOS DE VOC - Estar cursando ensino superior em: Engenharia Ambiental, Engenharia de Produo, Biologia, Administrao ou reas correlatas - Pacote...
-
India Netvagas Full timeJob Description Responsabilidades e Atribuies Estamos em busca de um profissional para atuar na rea de Segurana, Meio Ambiente e Sade (SMS), com foco em anlises de campo e gesto documental. Responsabilidades - - Realizar anlise de campo, avaliando perigos e recomendaes de SMS para subsidiar a emisso de documento de rea liberada; - Assinar as documentaes de...
