Urgent Search Customer Success Manager – Childcare Enterprise SaaS

4 weeks ago

Delhi, Delhi, India iCare Software Full time
Important: To Apply

Send your resume with a cover letter explaining why this is the right job for you to:

jobs@icaresoftware.com

Applications submitted via LinkedIn without a cover letter will not be considered.

About the Role

iCare Software is hiring Customer Success Managers to join our team remotely from India. We are a leading enterprise SaaS platform serving childcare centers, Montessori schools, afterschool programs, and early education providers across the U.S.

This hands-on role involves both strategic onboarding and technical customer support. You will work closely with new and existing clients to ensure their success — from implementation and training to ongoing support and optimization. You'll need to be ready on day one with a solid understanding of B2B SaaS processes, workflows, and customer success best practices.

This is a full-time remote role requiring work during U.S. business hours (typically 6:00 PM to 3:00 AM IST).

What You'll Do Onboarding (Implementation)

- Discover and document each client's business needs
- Configure the software to fit those needs and validate with test cases
- Deliver training to stakeholders (owners, directors, admins)
- Serve as a trusted consultant during rollout

Ongoing Support

- Provide Tier 2/3 support on business issues (e.g., finance, administration, reporting, child development outcomes, BI/AI tools)
- Troubleshoot user issues and coordinate with the dev team when needed
- Strengthen relationships with customers by understanding their evolving goals

What We're Looking For

- Experience in Customer Success, Client Onboarding, or Account Management for a B2B SaaS product
- Strong business communication and problem-solving skills
- Experience in the childcare or education industry is a strong plus
- Hands-on experience with CRMs (e.g., HubSpot) or ticketing tools
- The ability to work independently and follow structured workflows
- Availability to work full-time during U.S. business hours (IST evening/night shift)

About iCare Software (https://icaresoftware.com/)

iCare is a U.S.-based enterprise SaaS company with 25+ years of industry experience. We help early education organizations streamline operations, improve financial performance, and enhance child development tracking through powerful, flexible software.

Remote – India-based applicants only

Work hours: U.S. business hours (6:00 PM – 3:00 AM IST)

Apply by emailing your resume + cover letter to: jobs@icaresoftware.com

Let's transform childcare together.

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