Zonal Customer Operations Executive

5 days ago

Navi Mumbai Mumbai India Unilever Full time

Job Description

Requisition No - R-1166290

Job Title: Zonal Customer Operations Executive

WL- 1B

Location: Mumbai RO

Job Overview

This role is responsible for the end-to-end management of delivery operations, ensuring timely and cost-effective fulfillment of demand across regions. The incumbent will coordinate with internal teams to optimize delivery planning, resource allocation, and inventory management.

Scope Of Work

- Plan billing and trips based on demand and delivery schedules.
- Assign vans and stock for dispatch, ensuring optimal load utilization.
- Coordinate with sales teams to manage dispatch timelines and resolve delivery issues.
- Ensure timely unloading of vehicles at depots and RS points.
- Maintain inventory levels at RS points to meet daily sales requirements.
- Optimize load management using available resources and fleet.
- Monitor and manage delivery costs without impacting daily sales.
- Track RS KPIs and ensure alignment with business goals.
- Communicate daily requirements to RS and internal teams to maintain healthy ROI.

Qualitication

- Any graduate with 5+ Years of experience in logistics/fleet management
- Strong operational and logistical planning skills.
- Ability to balance cost-efficiency with delivery effectiveness.
- Experience in coordinating with cross-functional teams.
- Familiarity with inventory and dispatch systems is a plus.

All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulentplease verify before proceeding.

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