(29/09/2025) Zonal Customer Operations Executive

3 weeks ago

Mumbai India Hindustan Unilever Full time

Job Description

Requisition No - R-1166290

Job Title: Zonal Customer Operations Executive

WL- 1B

Location: Mumbai RO

Job Overview:

This role is responsible for the end-to-end management of delivery operations, ensuring timely and cost-effective fulfillment of demand across regions. The incumbent will coordinate with internal teams to optimize delivery planning, resource allocation, and inventory management.

Scope of work:

- Plan billing and trips based on demand and delivery schedules.

- Assign vans and stock for dispatch, ensuring optimal load utilization.

- Coordinate with sales teams to manage dispatch timelines and resolve delivery issues.

- Ensure timely unloading of vehicles at depots and RS points.

- Maintain inventory levels at RS points to meet daily sales requirements.

- Optimize load management using available resources and fleet.

- Monitor and manage delivery costs without impacting daily sales.

- Track RS KPIs and ensure alignment with business goals.

- Communicate daily requirements to RS and internal teams to maintain healthy ROI.

Qualitication:

- Any graduate with 5+ Years of experience in logistics/fleet management

- Strong operational and logistical planning skills.

- Ability to balance cost-efficiency with delivery effectiveness.

- Experience in coordinating with cross-functional teams.

- Familiarity with inventory and dispatch systems is a plus.

#LI-Remote

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