Zonal Customer Operations Executive

8 hours ago

Navi Mumbai, Maharashtra, India Unilever Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Requisition No - R

Job Title: Zonal Customer Operations Executive

WL- 1B

Location: Mumbai RO

Job Overview:

This role is responsible for the end-to-end management of delivery operations, ensuring timely and cost-effective fulfillment of demand across regions. The incumbent will coordinate with internal teams to optimize delivery planning, resource allocation, and inventory management.

Scope of work:

  • Plan billing and trips based on demand and delivery schedules.
  • Assign vans and stock for dispatch, ensuring optimal load utilization.
  • Coordinate with sales teams to manage dispatch timelines and resolve delivery issues.
  • Ensure timely unloading of vehicles at depots and RS points.
  • Maintain inventory levels at RS points to meet daily sales requirements.
  • Optimize load management using available resources and fleet.
  • Monitor and manage delivery costs without impacting daily sales.
  • Track RS KPIs and ensure alignment with business goals.
  • Communicate daily requirements to RS and internal teams to maintain healthy ROI.

Qualitication:

  • Any graduate with 5+ Years of experience in logistics/fleet management
  • Strong operational and logistical planning skills.
  • Ability to balance cost-efficiency with delivery effectiveness.
  • Experience in coordinating with cross-functional teams.
  • Familiarity with inventory and dispatch systems is a plus.

"All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."

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