Global Fees Product Delivery Specialist

1 week ago

Mumbai, India JP Morgan Chase & Co. Full time

Job Description Description: You are a strategic thinker passionate about driving solutions in product delivery and client service. You have found the right team. As a Product Delivery Specialist within Core Products & Services team, you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment. Job Responsibilities - Partner with Product Owners to coordinate and execute the delivery of technology products and services within the Global Fees Organization. - Collaborate with cross-functional teams, including product, technology, and operations, to ensure successful implementation. - Utilize project management and delivery tools such as JIRA and Scrum Management to track progress and manage timelines. - Communicate updates, gather feedback, and address issues with business partners to ensure alignment and satisfaction. - Develop and maintain comprehensive delivery documentation, including planning status reports and client communications. - Identify and implement process improvements to enhance delivery efficiency and effectiveness. - Support post-delivery activities, including training, troubleshooting, and ongoing client support. - Manage intake processes and program prioritization to optimize resource allocation. - Ensure quality standards are met throughout the delivery lifecycle. - Facilitate meetings and coordinate tasks to drive project momentum. - Monitor and report on project status to stakeholders and leadership. Required qualifications, capabilities and skills - Graduate/ post graduate with at least 5 years of relevant product experience. - Proven experience in technology product delivery or project management in a global organization. - Understanding of technology products, terms, and services, with the ability to quickly learn new tools and systems. - Excellent communication and interpersonal skills, with a focus on client satisfaction. - Experience with project management tools (e.g., JIRA) and delivery methodologies (e.g., Agile, Scrum). - Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously. - Strong analytical and problem-solving skills. - Attention to detail and a commitment to quality. - Ability to work independently and collaboratively within a team. - Flexibility to accommodate different time zones. - Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Preferred qualifications, capabilities and skills - Basic banking knowledge. - Experience supporting project management activities and cross-team collaboration. - Demonstrates strong initiative as a self-starter, with excellent listening, note-taking, and organizational skills. - Effective communication and presentation abilities, open to feedback, and quick to adapt. - Familiarity with JIRA for project management.

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