Global Fees Product Delivery Specialist

JOB DESCRIPTION

Description:

You are a strategic thinker passionate about driving solutions in product delivery and client service. You have found the right team.

As a Product Delivery Specialist within Core Products & Services team, you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.

Job Responsibilities

• Partner with Product Owners to coordinate and execute the delivery of technology products and services within the Global Fees Organization.
• Collaborate with cross-functional teams, including product, technology, and operations, to ensure successful implementation.
• Utilize project management and delivery tools such as JIRA and Scrum Management to track progress and manage timelines.
• Communicate updates, gather feedback, and address issues with business partners to ensure alignment and satisfaction.
• Develop and maintain comprehensive delivery documentation, including planning status reports and client communications.
• Identify and implement process improvements to enhance delivery efficiency and effectiveness.
• Support post-delivery activities, including training, troubleshooting, and ongoing client support.
• Manage intake processes and program prioritization to optimize resource allocation.
• Ensure quality standards are met throughout the delivery lifecycle.
• Facilitate meetings and coordinate tasks to drive project momentum.
• Monitor and report on project status to stakeholders and leadership.

Required qualifications, capabilities and skills

• Graduate/ post graduate with at least 5 years of relevant product experience.
• Proven experience in technology product delivery or project management in a global organization.
• Understanding of technology products, terms, and services, with the ability to quickly learn new tools and systems.
• Excellent communication and interpersonal skills, with a focus on client satisfaction.
• Experience with project management tools (e.g., JIRA) and delivery methodologies (e.g., Agile, Scrum).
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Attention to detail and a commitment to quality.
• Ability to work independently and collaboratively within a team.
• Flexibility to accommodate different time zones.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred qualifications, capabilities and skills

• Basic banking knowledge.
• Experience supporting project management activities and cross-team collaboration.
• Demonstrates strong initiative as a self-starter, with excellent listening, note-taking, and organizational skills.
• Effective communication and presentation abilities, open to feedback, and quick to adapt.
• Familiarity with JIRA for project management.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.