Product Delivery

JOB DESCRIPTION

Introductory Marketing Language:

Take charge of end-to-end product and test management, influencing the future of customer service at JPMC. Grow your career with high visibility and impact, defining UAT vision and strategy for critical products. Join a team dedicated to delivering intuitive, cross-channel solutions that shape the customer journey.

Job Summary:

As a Product UAT Manager within the Service Product group, you oversee comprehensive UAT management across multiple applications and scrum teams. You drive the UAT product vision, collaborating with Product Owners to ensure seamless customer experiences. As a leader, you guide testing strategy, process improvement, and team performance in a dynamic, cross-functional environment.

Job Responsibilities:

• Demonstrate expertise in testing and product delivery processes
• Participate in cross-functional discussions to assess application changes
• Identify and implement efficiency improvements and automation opportunities
• Communicate effectively with business units, IT, and product stakeholders
• Ensure adherence to test standards, plans, schedules, and procedures
• Develop and report key metrics and trend analyses for UAT performance
• Lead review sessions of business, technical, and design requirements
• Assess product risk and recommend actions based on test results
• Initiate root cause analysis and recommend UAT process improvements
• Provide leadership and manage a global, matrixed team
• Oversee defect prevention and lessons learned documentation

Required Qualifications, Capabilities and Skills:

• Hold a bachelor's degree
• Demonstrate 12+ years of system software testing and automation experience
• Apply expertise in automation tools such as Java, Selenium, Hammer, and Cyara
• Lead technical testing teams on complex projects
• Coach and guide teams toward automated testing future state
• Plan and coordinate test activities and oversee defect resolution
• Build and maintain strong partner relationships

Preferred Qualifications, Capabilities and Skills:

• Possess ISTQB, Scrum, or PMP certification
• Apply deep hands-on knowledge of product and testing development lifecycle
• Oversee regression testing and test case development
• Demonstrate strong verbal and written communication skills
• Exhibit excellent analytical, time management, and interpersonal skills
• Manage global teams in a matrix environment
• Gain exposure to servicing channels and consumer banking products

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.