Global Fees Product Delivery Specialist

2 weeks ago

Mumbai, Maharashtra, India JPMorgan Chase Full time

Description:

You are a strategic thinker passionate about driving solutions in product delivery and client service. You have found the right team.

As a Product Delivery Specialist within Core Products & Services team, you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.

Job Responsibilities

  • Partner with Product Owners to coordinate and execute the delivery of technology products and services within the Global Fees Organization.
  • Collaborate with cross-functional teams, including product, technology, and operations, to ensure successful implementation.
  • Utilize project management and delivery tools such as JIRA and Scrum Management to track progress and manage timelines.
  • Communicate updates, gather feedback, and address issues with business partners to ensure alignment and satisfaction.
  • Develop and maintain comprehensive delivery documentation, including planning status reports and client communications.
  • Identify and implement process improvements to enhance delivery efficiency and effectiveness.
  • Support post-delivery activities, including training, troubleshooting, and ongoing client support.
  • Manage intake processes and program prioritization to optimize resource allocation.
  • Ensure quality standards are met throughout the delivery lifecycle.
  • Facilitate meetings and coordinate tasks to drive project momentum.
  • Monitor and report on project status to stakeholders and leadership.

Required qualifications, capabilities and skills

  • Graduate/ post graduate with at least 5 years of relevant product experience.
  • Proven experience in technology product delivery or project management in a global organization.
  • Understanding of technology products, terms, and services, with the ability to quickly learn new tools and systems.
  • Excellent communication and interpersonal skills, with a focus on client satisfaction.
  • Experience with project management tools (e.g., JIRA) and delivery methodologies (e.g., Agile, Scrum).
  • Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
  • Strong analytical and problem-solving skills.
  • Attention to detail and a commitment to quality.
  • Ability to work independently and collaboratively within a team.
  • Flexibility to accommodate different time zones.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred qualifications, capabilities and skills

  • Basic banking knowledge.
  • Experience supporting project management activities and cross-team collaboration.
  • Demonstrates strong initiative as a self-starter, with excellent listening, note-taking, and organizational skills.
  • Effective communication and presentation abilities, open to feedback, and quick to adapt.
  • Familiarity with JIRA for project management.

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