Global Delivery Head
5 days ago
We are seeking a
seasoned and visionary leader
to head
Global Delivery Operations
across
India, US, and Middle East
regions. This is a
CXO-track role
carrying end-to-end accountability for
service delivery, client outcomes, operational excellence, transformation, and profitability
.
The Global Delivery Head will play a pivotal role in shaping NuSummit's delivery strategy, leading large global teams, and driving innovation across delivery centers. This role demands a combination of strategic foresight, operational expertise, and strong executive presence to engage with clients, stakeholders, and teams worldwide.
Experience & Qualifications
- 20+ years
in delivery/program management with proven
global delivery experience
. - Strong track record of managing
large-scale portfolios people)
and revenues exceeding
$250M
. - Deep expertise in
global delivery models, offshore operations, and multicultural teams
. - Proven knowledge of
Agile, Waterfall, and hybrid methodologies
. - Industry/domain expertise in
IT Services, BFSI, Cloud, AI, and Digital Transformation
. - Education:
Bachelor's in Engineering/Computer Science (mandatory)
; MBA or advanced certifications (
PMP, SAFe, ITIL
) preferred.
Key Responsibilities.
1. Global Operations Management
- Lead and scale delivery operations across geographies with focus on
efficiency, quality, and agility
. - Ensure delivery models are
robust, standardized, and scalable
for global clients.
2. Client Engagement & Relationship Management
- Act as
Executive Sponsor
for strategic accounts, ensuring
high client satisfaction and measurable business outcomes
. - Partner with global sales and account teams to drive
client retention and growth
.
3. Program Governance
- Establish and monitor
delivery frameworks, governance models, and KPIs
. - Ensure projects are delivered on time, within scope, and aligned to compliance requirements.
4. Leadership & Talent Development
- Lead, inspire, and mentor
large global teams professionals)
. - Attract and retain top talent while fostering a
culture of innovation and excellence
.
5. Financial Accountability
- Own
P&L responsibility
, ensuring profitability, revenue assurance, and cost optimization. - Manage a portfolio exceeding
$250M revenue
with strong focus on margins and delivery efficiency.
6. Risk & Compliance Management
- Proactively identify risks, ensure compliance with global standards, and maintain delivery resilience.
7. Innovation & Transformation
- Drive
automation, AI adoption, cloud transformation, and process optimization
across engagements. - Champion
continuous improvement initiatives
to enhance client experience and delivery outcomes.
-
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