Customer Obsession

1 week ago

Mumbai Maharashtra, India Axis Bank Full time

About Customer Obsession Customer Obsession Sparsh is a program that has been created by the Bank to achieve the goal of becoming truly distinctive and a leader in the space of customer excellence The team will work across the entire Bank in terms of working on Customer Journeys and identifying the Wow moments that we can deliver for the customer About the Role The Role is to run the Customer Obsession program Sparsh for the respective function branch Burgundy CBG or Quick wins squad and ensuring end to end thinking innovation in the space as well as timely delivery across the planned sub-projects in the space Key Responsibilities Be a part of agile cross-functional squad in conceptualizing and executing CX initiatives from a cultural behavioural and mind-set shift perspective Hold daily agile discussions maintain squad charter manage tracker backlog debottleneck and troubleshoot issues Facilitate extensive competitive analysis to inform new CX initiative designs Engage with BIU ABR and data analytics to assess and report current portfolio customer experience and performance of initiatives Manage dependencies and efficiently communicate plans issues and results with senior stakeholders on a proactive and regular basis Collaborate with a range of partners e g CXT team Marketing Compliance Ops DBAT BSG IT Business and external vendors Qualifications Optimal qualification for success on the job is 3 years of experience of working in Strategy team or consulting experience or executing cross functional projects MBA from a reputed institute Experience 3 years Role Proficiencies For successful execution of the job the candidate should possess Ability to move fast and deal with ambiguity Exceptional troubleshooting skills and should thrive in high expectation scenario with many stakeholders Efficient and confident communicator who inspires the team and engages senior management on relevant topics in a time efficient manner Experience in working with data analysts to identify forecast and report on tests performance and potential impact on customer experience ComeAsYouAre We are dil se open Women LGBTQIA and PwD candidates of all ages are encouraged to apply Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses

  • Customer Obsession

    5 days ago

    Mumbai, India Axis Bank Full time

    **About Customer Obsession**: - Axis Bank is on a mission to become India’s - **most Customer Obsessed Bank**. Axis Bank has embarked on a path to becoming truly distinctive and a leader in the space of customer excellence. This team works with departments across Retail Banking and Corporate Banking to drive high impact projects with an aim to deliver...

  • Customer Obsession

    2 weeks ago

    Mumbai, India Axis Bank Full time

    Job Description About Customer Obsession: Customer Obsession (Sparsh) is a program that has been created by the Bank to achieve the goal of becoming truly distinctive and a leader in the space of customer excellence. The team will work across the entire Bank in terms of working on Customer Journeys and identifying the Wow moments that we can deliver for the...

  • Customer Obsession- Squad member For a Leading Bank

    2 days ago

    Navi Mumbai, India Skill Ventory Full time

    Roles and Responsibilities Key Responsibilities Lead an agile cross-functional squad in conceptualizing and executing CX initiatives from a cultural, behavioral and mind-set shift perspective Run daily agile discussions, maintain squad charter, manage tracker/backlog, debottleneck and troubleshoot issues Coach the team on rapid execution mindset Facilitate...

  • Customer Obsession- Squad member For a Leading Bank

    1 day ago

    Mumbai Suburban, India Skill Ventory Full time

    Roles and Responsibilities Key Responsibilities Lead an agile cross-functional squad in conceptualizing and executing CX initiatives from a cultural, behavioral and mind-set shift perspective Run daily agile discussions, maintain squad charter, manage tracker/backlog, debottleneck and troubleshoot issues Coach the team on rapid execution mindset Facilitate...

  • Agm - Cvm Customer Experience Design

    1 week ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 43972- Location: Mumbai, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Customer Support Manager

    2 days ago

    mumbai, India Weekday AI Full time

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 5-7 LPA)Min Experience: 4 yearsLocation: MumbaiJobType: full-timeWe're looking for an experienced and customer-obsessed Customer Support Manager to lead and elevate our customer service operations. You will oversee a multi-channel support team, optimize processes, and ensure every...

  • Customer Service and Success

    2 weeks ago

    Mumbai, Maharashtra, India The House of Abhinandan Lodha Full time ₹ 25,00,000 - ₹ 50,00,000 per year

    Job Title: Team LeadDepartment: Customer Service and SuccessPurpose of the RoleAs a Lead CSS, you will lead a team of 4–5 Customer Experience Managers (CEMs), each managing a portfolio of ~250 high-value customers. You'll be accountable for coaching and empowering your team to drive customer delight, revenue realization, and process excellence. This is a...

  • Customer Support Executive

    2 weeks ago

    Vasai, Maharashtra, India 9 Figures Club Pvt Ltd Full time

    **Role Overview**: As a **Customer Support Executive**, you will be the voice of our brand, ensuring every customer interaction is marked by empathy, efficiency, and elegance. From handling inquiries and resolving post-purchase issues to guiding customers and explaining products and policies, you’ll play a key role in creating a delightful shopping...

  • Customer Support Manager

    3 weeks ago

    Mumbai, India Weekday AI Full time

    This role is for one of the Weekday's clients Salary range: Rs 500000 - Rs 700000 (ie INR 5-7 LPA) Min Experience: 4 years Location: Mumbai JobType: full-time We’re looking for an experienced and customer-obsessed Customer Support Manager to lead and elevate our customer service operations. You will oversee a multi-channel support team, optimize processes,...

  • Customer Support Manager

    2 days ago

    Mumbai, India Weekday AI Full time

    This role is for one of the Weekday's clients Salary range: Rs - Rs (ie INR 5-7 LPA)Min Experience: 4 years Location: Mumbai JobType: full-time We’re looking for an experienced and customer-obsessed Customer Support Manager to lead and elevate our customer service operations. You will oversee a multi-channel support team, optimize processes, and ensure...