Customer Support Executive

1 week ago


Vasai Maharashtra, India 9 Figures Club Pvt Ltd Full time

**Role Overview**:
As a **Customer Support Executive**, you will be the voice of our brand, ensuring every customer interaction is marked by empathy, efficiency, and elegance. From handling inquiries and resolving post-purchase issues to guiding customers and explaining products and policies, you’ll play a key role in creating a delightful shopping experience. By collaborating with internal teams such as operations, logistics, and sales, you’ll help maintain our reputation for exceptional service and attention to detail.

**Key Responsibilities**:

- Follow through on customer inquiries to ensure they are resolved accurately and promptly.
- Adapt strategies or communication styles based on customer needs to enhance satisfaction.
- Provide insights to management about recurring issues, support gaps, and potential improvements in processes.
- Observe and report patterns in customer behaviour, queries, and feedback to help identify areas for quality enhancement.
- Offer peer support and share best practices with colleagues to strengthen team knowledge.
- Step in with calmness and clarity during difficult or escalated customer situations to manage resolutions effectively.
- Collaborate with different departments to ensure a smooth and aligned customer experience.
- Take ownership of escalations and ensure timely closure with appropriate follow-ups.
- Track and maintain organised records of customer interactions, open cases, and issue resolution times.
- Contribute to the overall performance of the support team by being accountable, solution-driven, and customer-obsessed.

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- Are you comfortable for Vasai as location?
- How many years of experience do you have in Customer Support?

Work Location: In person



  • Vasai, Maharashtra, India S Infinite Express Pvt. Ltd. Full time

    Education: Any Graduate Job Timings: 10am to 7 pm, Sunday Weekly off Job Location: Vasai East Salary Range: 15000/- to 20000/- (might vary based on experience) **Responsibilites**: - Act as the first point of contact for customers regarding shipments, deliveries, and logistics queries. - Track and monitor shipments, providing timely updates to customers. -...


  • Vasai, Maharashtra, India S Infinite Express Pvt. Ltd. Full time

    Education: Any Graduate Job Timings: 10am to 7 pm, Sunday Weekly off Job Location: Infinity Sqaure, Golani Naka, Vasai East. Salary Range: 15000/- to 20000/- (might vary based on experience) **Responsibilites**: - Act as the first point of contact for customers regarding shipments, deliveries, and logistics queries. - Track and monitor shipments, providing...


  • Vasai, Maharashtra, India Ashshell baby products pvt ltd Full time

    Need a customer care executives to handle enquiry calls malayalam or tamil language will be added advantage Pay: ₹9,905.79 - ₹25,796.54 per month Schedule: - Day shift Supplemental Pay: - Performance bonus Ability to commute/relocate: - Vasai, Maharashtra: Reliably commute or planning to relocate before starting work (required) **Education**: -...


  • Vasai, Maharashtra, India Ashshell baby products pvt ltd Full time

    Fastest Growing Baby Care Brand in India need customer care executive for their Calicut **Salary**: ₹10,000.00 - ₹12,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1...


  • Vasai, Maharashtra, India SIGNTECH PRINT N DISPLAY SYSTEMS LLP Full time

    **Role**: As a Customer Relation Management Executive, you will be reporting to the CR manager and assisting with various project processing and administrative duties. Which includes sales and client co-ordination. **Responsibilities**: - Assisting and retaining existing customers, increasing brand loyalty and expanding the company brand with clients. -...


  • Vasai, Maharashtra, India SIGNTECH PRINT N DISPLAY SYSTEMS LLP Full time

    **Role**: As a Customer Relation Management Executive, you will be reporting to the CR manager and assisting with various project processing and administrative duties. Which includes sales and client co-ordination. **Responsibilities**: - Assisting and retaining existing customers, increasing brand loyalty and expanding the company brand with clients. -...


  • Vasai East IE, Thane, Maharashtra, India S infinite express pvt.ltd Full time

    S Infinite Express is looking for Customer Support Executives Qualification - Any Graduate, Good Communication skills, (Marathi, Hindi & English) Job Location **:Golani Naka Vasai East** Job Time - **10:00 AM to 7:00 PM - Sunday Weekly Off.** Job Description Includes responding to customer inquiries, resolving issues, and ensuring customer satisfaction. They...

  • All Rounder Cook/chef

    2 weeks ago


    Vasai, Maharashtra, India Sky Executive Rooms Full time

    **Key Responsibilities**: - Prepare and cook a diverse range of dishes, including Indian, Continental, and regional specialties. - Plan and execute daily menus based on seasonal ingredients and guest preferences. - Ensure food quality, taste, and presentation meet high standards. - Maintain cleanliness and hygiene in the kitchen and storage areas. - Manage...

  • Customer Executive

    2 weeks ago


    Mumbai, Maharashtra, India Sterling Customer Experience Pvt. Ltd. Full time

    Position: Analyst (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Shifts - 8 hours shift including breaks with 5 days working shift Location: Powai, Mumbai We are open for walk-ins every Monday to Friday from 3 pm onwards at 1st Floor, Sterling, Supreme Business Park, A-wing, Powai. Role and...


  • Wagle Estate, Thane, Maharashtra, India Eco Support Pvt. Ltd. Full time

    **Responsibilities**: 1. **Enquiry Handling**: Respond to customer queries for solid waste management solutions. 2. **Proposal Prep**: Draft techno-commercial offers tailored to client needs. 3. **Order Processing**: Create and manage sales orders, ensuring smooth processing. 4. **Support & Coordination**: Provide pre - and post-order customer support,...