Customer Support Executive
1 week ago
Education: Any Graduate
Job Timings: 10am to 7 pm, Sunday Weekly off
Job Location: Infinity Sqaure, Golani Naka, Vasai East.
Salary Range: 15000/- to 20000/- (might vary based on experience)
**Responsibilites**:
- Act as the first point of contact for customers regarding shipments, deliveries, and logistics queries.
- Track and monitor shipments, providing timely updates to customers.
- Resolve complaints and service issues effectively and professionally.
- Coordinate with operations, warehouse, transporters, and partner companies to ensure seamless service.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Assist clients with documentation requirements such as invoices, proof of delivery (POD), bills of lading, etc.
- Ensure compliance with company policies, service standards, and client requirements.
- Escalate unresolved issues to the concerned department for prompt resolution.
- Build strong relationships with clients to enhance customer satisfaction and loyalty.
**Requirements**:
- Minimum 1 year of experience in **logistics customer support**.
- Strong communication skills (verbal & written).
- Knowledge of logistics processes, shipment tracking, and documentation.
- Proficiency in MS Office (Excel, Outlook, Word).
- Ability to work under pressure and manage multiple tasks.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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