Customer Support Manager
3 weeks ago
This role is for one of the Weekday's clients Salary range: Rs 500000 - Rs 700000 (ie INR 5-7 LPA) Min Experience: 4 years Location: Mumbai JobType: full-time We’re looking for an experienced and customer-obsessed Customer Support Manager to lead and elevate our customer service operations. You will oversee a multi-channel support team, optimize processes, and ensure every interaction reflects excellence and care. Requirements Key Responsibilities - Lead and manage the customer support team across channels — email, chat, phone, and social media. - Develop and implement standard operating procedures (SOPs) to ensure consistency and efficiency in service delivery. - Monitor and analyze key KPIs such as First Response Time (FRT), Resolution Time, Customer Satisfaction (CSAT), and Net Promoter Score (NPS). - Handle escalated issues with empathy, ensuring timely and effective resolutions. - Collaborate with internal teams to address feedback, enhance service quality, and improve customer experience. - Train, coach, and mentor team members to maintain high performance and service excellence. - Manage and optimize support tools and platforms to streamline workflows and improve team productivity. Qualifications - 7–8 years of experience in customer support, with at least 2 years in a managerial or leadership role. - Experience in D2C or e-commerce environments preferred. - Strong communication, leadership, and problem-solving abilities. - Proficiency with CRM/helpdesk tools such as Zendesk or Freshdesk. - Ability to thrive in a fast-paced, high-growth environment while managing multiple priorities. Skills Customer Support | Customer Service | Customer Experience | Customer Satisfaction | CRM Tools | Team Leadership | Process Optimization
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Customer Support Manager
4 days ago
mumbai, India Arya Omnitalk Full timePosition Title: Manager Customer SupportLocation: MumbaiDepartment: Customer ServiceExperience Required: 7-10 years in customer support, preferably in GPS, Telematics, or IoT hardware domainsIndustry Preference: GPS Devices, Telematics, IoT Devices, Automotive Electronics, Wireless Communication SolutionsRole Summary:We are looking for an experienced and...
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Customer Support Manager
2 days ago
mumbai, India Weekday AI Full timeThis role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 5-7 LPA)Min Experience: 4 yearsLocation: MumbaiJobType: full-timeWe're looking for an experienced and customer-obsessed Customer Support Manager to lead and elevate our customer service operations. You will oversee a multi-channel support team, optimize processes, and ensure every...
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Customer Support Manager
2 days ago
Mumbai, India Weekday AI Full timeThis role is for one of the Weekday's clients Salary range: Rs - Rs (ie INR 5-7 LPA)Min Experience: 4 years Location: Mumbai JobType: full-time We’re looking for an experienced and customer-obsessed Customer Support Manager to lead and elevate our customer service operations. You will oversee a multi-channel support team, optimize processes, and ensure...
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Customer Support-Customer Support
24 hours ago
Mumbai, Maharashtra, India TechConnexions - Startup Hiring Specialists Full time ₹ 21,00,000 - ₹ 42,00,000 per yearJob Title:Customer Support (with Leadership Experience)-NBFCLocation:MumbaiEducation:Graduate in any stream (preferably Business, Management, or related fields).Experience:2–4 years of experience inCustomer Support / Customer Service, with at least1+ year of leadership, mentoring, or team-handling experience.Budget:Max 7LPAAbout the RoleWe are seeking a...
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Technical Support Professional
6 days ago
Mumbai, India Aditi Tracking Support Full timeJob Description Key Responsibilities: - Provide technical assistance and support to customers via phone, email, chat, or in person. - Troubleshoot and resolve technical issues, ensuring timely and accurate solutions. - Collaborate with internal teams and technical departments to address complex issues requiring cross-functional expertise. - Log and track...
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Relief Support Worker
1 week ago
Mumbai, Maharashtra, India Creative Support Full time ₹ 3,00,000 - ₹ 4,50,000 per yearJob Reference: 89105Posted: Wednesday 24th September 2025Closing Date: Thursday 9th October 2025£12.30 per hourNorthenden MHRelief/BankWe are looking for caring, flexible and motivated Relief Support Workers to provide person centred care and support to adults with mental health needs in Northenden, Greater Manchester. You will need to be committed to...
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Customer Executive
2 weeks ago
Mumbai, Maharashtra, India Sterling Customer Experience Pvt. Ltd. Full timePosition: Analyst (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Shifts - 8 hours shift including breaks with 5 days working shift Location: Powai, Mumbai We are open for walk-ins every Monday to Friday from 3 pm onwards at 1st Floor, Sterling, Supreme Business Park, A-wing, Powai. Role and...
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manager customer support group
1 week ago
Mumbai, Maharashtra, India Randstad MENA Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description Job details: This job offer closes 2 January 2026Summary Location: Mumbai, MaharashtraCompany: A client of Randstad IndiaType: Permanent Posted: 3 November 2025Reference Number JPC Next StepsContact the recruiter Set a job alert Create an account Search jobs Randstad Professional We bring diverse and pre-qualified professional...
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Bengaluru, Delhi, Mumbai, NCR, India Platinum Support Services Full time ₹ 8,00,000 - ₹ 12,00,000 per yearResponsible for managing customer relationships, handling queries, and ensuring client satisfaction. Requires good communication skills, strong follow-up ability, and prior experience in customer handling and support. Required Candidate profileFemale candidate:Smart,confident, and customer-focused professional with excellent communication skills, strong...
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Customer Support
2 weeks ago
Mumbai, Maharashtra, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany DescriptionAl Fahad Enterprises operates in various business sectors including Tour & Travels and Organic Products, along with several other services. The company is known for its commitment to quality and customer satisfaction, offering diverse products and services to meet the needs of its clients.Role DescriptionThis is a full-time on-site role...