Technical Account Manager

Job Description

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

About the Team:

The Technical Account Manager (TAM) at Okta will specialize in enterprise identity, focusing on Workforce Identity Cloud (WIC) and Customer Identity Solution (Okta CIAM). The role involves providing customers with strategic technical guidance on Okta's comprehensive suite of products and features, ensuring they derive business value from Okta's solutions. TAMs are essential in bridging technical expertise with customer success, fostering satisfaction and retention.

Responsibilities:

- Advise customers on best practices and product adoption in a post-sales capacity.
- Partner with Customer Success Managers to manage a broad portfolio of accounts in mid-market and enterprise segments.
- Understand customer goals and use cases, recommending best practices and additional features to meet their requirements.
- Focus on increasing subscription adoption, customer satisfaction, and retention.
- Review customer architectures and Okta configurations to enhance security posture and capture ROI.
- Respond to reactive questions from Customer Success Managers.
- Establish strong relationships with decision-makers and stakeholders in key accounts.
- Participate in content creation for internal and external enablement of staff and customers.

Qualifications:

- 5+ years of experience in information technology, with at least 3 years as a Technical Account Manager or similar role in the IAM space.
- Ability to work Australian Eastern time zone hours (04:30am to 12:30pm IST)
- Proficiency in core IAM areas, including identity federation technologies, legacy applications in hybrid IT environments, and SaaS deployments.
- Familiarity with IAM solution providers is strongly desired.
- Strong background in Technical Account Management, Technical Consulting, Solution Architect, Solutions Engineering, or Product Management.
- Understanding of common software development practices and identity technologies.
- Strong business acumen and history of success in managing enterprise customer relationships and escalations.
- Excellent communication skills, with the ability to communicate effectively with customers at various levels.
- Ability to track and influence customer behavior and health metrics across a portfolio of accounts.
- Remote location possible with travel required under 20% of the time.

Education:

- BA/BS/MS in Computer Science, Information Technology, or related discipline, or equivalent work experience required.

What you can look forward to as a Full-Time Okta employee

- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.