Technical Account Manager

4 weeks ago

Bengaluru India Radware Full time

Job Description

Radware Advanced Services organization is looking for topnotch, energetic, effective, and willing to engage Technical Account Manager - to take a holistic responsibility on technical execution and success of Radware strategic customers.

TAM is working in front of customers, leading Radware security portfolio architecture and maintenance according to the best practices, cooperates on a daily basis with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management teams inside Radware, to ensure customers gain the best value and service.

The position location is in India.

Responsibilities:

- Owning Customers Post Sales relationship
- Establishment and maintaining strong working relationships with key internal and customer personnel to work effectively
- Participating in Customers onboarding to Radware services
- Analyzing Customer needs and developing strategy to ensure Customers satisfaction
- Deep understanding of customer technical requirement and customizations
- Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service
- Advocating owned accounts internally and managing the escalation process
- Solid organizational skills including attention to details and multi-tasking
- Performing periodic high touch meetings with Customers and providing operational and security reporting
- Performing periodic Radware solutions tuning and maintaining configuration and software best practices
- Coordination of new business opportunities and technical solutions with Pre-Sale Engineering
- At least 5 years industry relevant, Networking and Security integration/maintenance work experience
- Excellent knowledge and hands-on experience of networking equipment (routing, switching), firewalls, IDS/IPS, network protocols and DoS protection
- Security consulting experience
- Strong presentation skills, communication and interpersonal skills written and verbal
- Fluent English communication written and verbal
- Willingness to travel up to 20%

Advantages

- Technical Project Management, Network Engineering, and Networking Integration experience
- Familiarity with DDoS and Web based attacks mitigation solutions
- Certifications that confirm the network and security related skill

Primary Location

IN-IN-Bangalore

Work Locations

Radware India, Bangalore

Job

Customer Support

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