Technical Account Manager

5 days ago

india Karix Full time
About the Role:

Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.

Location:

Chennai

What you'll be Responsible for? Managing the existing key accounts Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk Manage escalated customer complaints her major incidents Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business Responsible to maintain accurate records of discussions or correspondence with customers Analyze statistics and other data to determine the level of customer service being provided by the organization To build and grow good client relationship to ensure retention and business growth. To liaise with internal teams to ensure resource availability for on-time project delivery To maximize revenue from existing accounts and develop new accounts within current clients Collaborate with internal business teams to discuss on possible improvements to customer service Conduct regular review meetings with customers to discuss on issues Prepare weekly MIS including project status report

What You'd have ? 4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT Engineering Graduate in Computer Science or Electronics Proactive, Self-Motivated Analytical mindset to solve issues with focus on client/customer requirement Takes initiative and accountability Team Player and actively engage and contribute in the team Ability to manage timelines effectively Must have attention to detail Flexible to work in 24x7 environment Excellent communication in English (written & verbal) and interpersonal skills

Why join us? Impactful Work:

Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry. Tremendous Growth Opportunities:

Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment:

Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees

  • Technical Account Manager

    1 week ago

    India Majesco Full time

    Job Description Job Description Technical Account Manager The Technical Account Manager (TAM) is a trusted advisor to Majesco Premium Support customers providing valuable guidance around operations and optimization of their Majesco solutions. The TAM is responsible for building and maintaining strong relationships with our key customers, ensuring their...

  • Technical Account Manager

    4 weeks ago

    India Karix Full time

    About the Role:Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.Location:Goregaon, Mumbai (WFO)What you'll be Responsible for?Managing the existing key accountsInvestigate and solve complex and long overdue problems faced by customer and forwarded by the customer...

  • Technical Account Manager

    3 days ago

    India FireMon Full time US$ 90,000 - US$ 1,20,000 per year

    FireMon has learned an unknown and unauthorized third party is impersonating FireMon HR as part of a phishing attempt. Communications from FireMon will always originate from the domain. FireMon will never ask for any banking information as part of an interview process. If you are concerned whether a communication from FireMon is legitimate, please contact...

  • Technical Account Manager

    5 days ago

    Bengaluru, India Okta Full time

    Job Description Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate...

  • Technical Account Manager

    2 weeks ago

    Mumbai, India Trend Micro Full time

    Job Description When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. Technical Account Manager- Mumbai About Trend Micro Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security...

  • Technical Account Manager

    7 days ago

    Bengaluru, India Radware Full time

    Job Description Radware Advanced Services organization is looking for topnotch, energetic, effective, and willing to engage Technical Account Manager - to take a holistic responsibility on technical execution and success of Radware strategic customers. TAM is working in front of customers, leading Radware security portfolio architecture and maintenance...

  • Principal Technical Account Manager

    2 weeks ago

    India ORACLE Full time

    Are you a creative problem-solver who thrives on challenges Do you enjoy working with customers and helping them create the best environment possible for their end users If so you might be the perfect fit for our team as a Principal Technical Account Manager At Oracle we

  • Account Manager

    5 days ago

    india Anakin (YC S21) Full time

    Job Description Account Manager Location:Bangalore, India (In-office, Monday to Friday)Roles: We are seeking an experienced Account Manager to manage high-value accounts in the US and Europe, focusing on driving revenue growth and ensuring customer satisfaction. You will manage relationships with senior stakeholders, navigate complex product offerings, and...

  • Technical Account Manager

    3 weeks ago

    India Yash Technologies Full time

    YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models enhance competitiveness optimize costs foster exceptional stakeholder experiences and drive business transformation At YASH we re a cluster of the brightest stars working with cutting-edge technologies Our purpose is anchored in a single...

  • Critical Incident Manager

    2 days ago

    India Innovatia Technical Services Inc. Full time

    Job Description Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts...