Director – Technical Account Management
4 days ago
We are seeking a seasoned Director of Solution Delivery & Technical Account Management to lead technical delivery and executive engagement for complex, mission-critical, cloud-hosted and hybrid solutions deployed at Tier-1 BFSI clients.
As the Technical Account Owner, you will be the strategic and operational leader accountable for the end-to-end solution lifecycle — from onboarding, integration, and customization to ongoing operations and client satisfaction. You will act as the single point of accountability for technology and infrastructure decisions, ensuring seamless execution and trusted partnership with senior client stakeholders.
This is a highly visible, client-facing leadership role that requires deep technical acumen, program management excellence, and strong executive stakeholder management skills.
Key Responsibilities
Client Engagement & Technical Ownership
- Act as the single point of technical accountability for customer solution deployments.
- Own and manage technical relationships with client stakeholders including CIOs/CTOs, Enterprise Architects, Security, Compliance, and Infrastructure leaders.
- Translate BFSI business needs into scalable, secure, and compliant solution architectures.
- Align solution implementation with client IT policies, security requirements, and governance standards.
- Manage stakeholder expectations through clear and effective communication tailored to executive and technical audiences.
Solution Delivery Leadership
- Lead cross-functional delivery teams (engineering, cloud operations, security) to ensure timely and high-quality rollouts.
- Oversee hybrid deployments across public cloud (AWS, Azure, GCP) and on-premise data centers, ensuring seamless performance and integration.
- Drive architecture discussions, solution blueprints, and system design reviews.
- Ensure success of client engagements from both technology and delivery execution standpoints.
Program & Stakeholder Management
- Define, commit to, and deliver on program roadmaps, milestones, and success metrics.
- Serve as the escalation point for technical issues, ensuring transparent and timely resolution.
- Provide executive-level briefings, health checks, and continuous improvement plans.
- Lead situation management and war-room efforts during high-stakes solution rollouts.
- Partner closely with Customer Success, Sales, and Engineering leadership to ensure account growth, renewals, and client advocacy.
Qualifications
- 12+ years of experience in Technical Account Management, Solution Delivery, or Customer Success with BFSI or enterprise clients.
- 5+ years in a leadership capacity managing technical delivery or client-facing teams.
- Strong understanding of BFSI technology environments: core banking, payments, risk, compliance, and regulatory frameworks.
- Familiarity with Cloud technology frameworks and Network security design a plus.
- Proven success engaging with C-level executives in large, complex enterprises.
- Expertise in cloud-native platforms, hybrid architectures, APIs, and security/compliance requirements.
- Exceptional communication, negotiation, and executive presentation skills.
Preferred:
- Prior experience with PaaS/SaaS solutions in BFSI.
- Knowledge of financial compliance standards (e.g., PCI-DSS, SOC2, ISO 27001, GDPR, RBI/FDIC) is a plus
- Track record of driving customer adoption, retention, and expansion.
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