Bpo Manager

ROLES AND RESPONSIBILITIES OF A MANAGER A Manager is responsible for overseeing the planning execution and completion of a project They ensure that the project meets its objectives stays within budget and is completed on time 1 Project Planning Scope Management Define and manage the project scope to ensure all necessary tasks are included and unnecessary tasks are excluded Scheduling Create a detailed project schedule including milestones deadlines and resource allocation 2 Team Management Team Leadership Lead and motivate the project team fostering collaboration and ensuring effective communication Resource Allocation Assign tasks based on team members skills and availability and manage workload distribution Performance Monitoring Monitor team performance provide feedback and address any issues or conflicts 3 Client Communication Client Engagement Identify and engage with stakeholders to gather requirements address concerns and keep them informed Reporting Provide regular updates on project status progress and any issues to stakeholders and senior management Expectations Management Manage stakeholder expectations by communicating project goals risks and changes effectively 4 Risk Management Risk Identification Identify potential risks and issues that could impact the project Mitigation Planning Develop and implement risk mitigation strategies to minimize impact Monitoring and Adjustment Continuously monitor risks and adjust plans as necessary to address new or evolving risks 5 Quality Assurance Standards Compliance Ensure that the project meets quality standards and adheres to best practices Deliverable Review Oversee the review and approval of project deliverables to ensure they meet requirements 6 Project Execution Implementation Oversee the execution of project tasks and activities according to the project plan Problem-Solving Address and resolve any issues or obstacles that arise during the project Change Management Manage changes to the project scope schedule or resources ensuring they are properly documented and approved 7 Documentation Project Documentation Maintain comprehensive project documentation including plans reports and correspondence Knowledge Sharing Ensure that lessons learned and best practices are documented and shared with the team and organization 8 Project Closure Completion Ensure that all project deliverables are completed and meet the defined criteria Closure Reporting Prepare and present a project closure report summarizing outcomes and any lessons learned Handover Ensure proper handover of deliverables and responsibilities to the client or operational team 9 Continuous Improvement Process Improvement Identify opportunities for process improvements and recommend enhancements for future projects Feedback Incorporation Collect and incorporate feedback from stakeholders and team members to improve project management practices Requirements Need hotel management graduates with Front Office Opera PMS experience be it v5 or Cloud of around 7 years Good comm skills - should be fluent in both written and spoken English Ability to multi-task - will be expected to handle calls emails chats tickets - all in a days work Proven ability to work under minimal supervision - and be able to achieve all given targets Should be focussed on helping customers with the right solution - and should be able to find solutions independently post training completion Should be familiar with Office 365 Zoom Teams etc will be expected to set-up and manage multi-stakeholder conference calls to help address incidents issues Should be a good team player - who is able to work across teams and time zones with a focus on issue resolution Need to flexible to work on 24 x 7 environments