Senior Associate, Application Support L1

Job Description

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Associate, Application Support L1
In this role, you will assist in designing, testing, Technical Support and refining prompts to optimize the performance of large language models (LLMs) and other generative AI systems. This requires L2 Technical support across 24x7. This is an excellent opportunity for someone with a passion for language, logic, and technology to grow in the rapidly evolving field of AI.
Responsibilities
.Collaborate with senior engineers and data scientists to develop effective prompts for various use cases.
.Test and evaluate prompt performance across different models and scenarios.
.Analyze model outputs for accuracy, relevance, and bias.
.Maintain documentation of prompt iterations, test results, and best practices.
.Provide Technical Support across 24x7
.Stay updated with the latest advancements in prompt engineering and generative AI.
Qualifications we seek in you
Minimum Qualifications
.Bachelors in engineering with a major in computer science degree
.Basic programming knowledge (Python preferred).
.Basic understanding on Agentic AI with Prompt Engineering.
.Basic Understanding of the Salesforce Admin
.Strong analytical and problem-solving skills.
.Excellent written and verbal communication.
.Attention to detail and a curiosity-driven mindset
Preferred Qualifications/ Skills
.Experience with prompt engineering tools or platforms.
.Good to have the knowledge on the ITIL process
.Technical Support process, Major Incident Management, Helpdesk workflow

Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.