Application Support L1

2 weeks ago

Bengaluru Karnataka, India Gocool Inc Full time

This position is ideal for individuals with strong foundational IT knowledge, excellent communication

skills, and a proactive, problem-solving mindset.

**Responsibilities**

phone.

issues, user/customer onboarding and cloud-based systems.
- Experience in using debugging scripts written in languages **like shell and python.**

**Job Description - L1 Support Engineer/ Application Support**
- Monitor alerting platforms and dashboards (e.g., Datadog, CloudWatch, Grafana) and act on

incidents accordingly.
- Execute basic diagnostics: user access issues, password resets, endpoint connectivity,
- Follow SOPs and knowledge base articles to drive issue resolution or proper escalation to

L2/L3 teams.
- Log all actions and communications in the ticketing system (e.g., ServiceNow, Jira Service

Desk, Freshservice, BMC, Zendesk).
- Ensure service levels are met by adhering to response and resolution timelines.
- Support onboarding and offboarding processes, including user account creation and

permission management.
- Collaborate with internal teams to report recurring issues and suggest improvements in

support workflows.
- Hands-on experience with Visualization tools like PowerBI and Qlik.

Person Specification

**Required Skills**:

- 2-4 years of experience in a technical support, IT helpdesk, or service desk environment.
- Working knowledge of **Windows, Linux, and macOS environments.**
- Familiarity with SaaS platforms, cloud services (AWS/Azure), and remote desktop tools.
- Experience in using debugging scripts written in languages **like shell and python.**
- Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) and monitoring tools.
- Understanding of ITIL processes such as Incident and Request Management.
- Strong communication and customer service skills.

Pay: ₹900,000.00 - ₹1,200,000.00 per year

**Benefits**:

- Health insurance

Shift:

- Day shift

Work Days:

- Monday to Friday

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Application support: 3 years (required)

**Language**:

- English (required)

**Location**:

- Bangalore, Karnataka (required)

Work Location: In person

Expected Start Date: 15/05/2025

  • L1 Support

    2 weeks ago

    Karnataka, India Fusion Plus Solutions Inc Full time

    Detailed JD *(Roles and Responsibilities)**L1 Support specialists** Working experience with L1 Application support team for online portal- Created documents on frequently asked questions and troubleshooting questions. - Knowledge of on Call P1 handling - Monitoring the tickets & their response SLA's. - Working on reports being sent out to customer...

  • Associate- Application Aws Support L1!

    2 weeks ago

    Bengaluru, Karnataka, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • L1 & L2 Support

    2 weeks ago

    Bengaluru, Karnataka, India Vimerse Infotech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Role:-L1 & L2 Support Location:-(Bangalore, Noida, Pune, Mumbai, Hyderabad) Exp:- 1-2 yrs Work Mode:- Remote Shift Timing:-6:30 PM to 3:30 PM Roles & Responsibility:- Mac, Windows Application Troubleshooting Remote - With good connectivity and power back-up and availability for calls Key Responsibilities:L1 Support:Provide first-line support for issues...

  • Application Support Engineer

    4 weeks ago

    Bengaluru, India Millims Full time

    Shifts- UK Shifts Work Location Bangalore Bagmane Office Should work from Office Notice Period Only Immediate Joiners L1/L2 Application Support Engineer - 2-5 years experience in L1/L2 L1/L2 Application Support Engineer - 2-5 years experience in L1/L2 Application support, Troubleshooting with Low Dev or coding experience, .NET, SQL , MS-SQL Database, IIS,...

  • L1 PRODUCTION SUPPORT

    4 weeks ago

    Bengaluru, India One Degree North Human Resource Full time

    Job Description Description The L1 Production Support role involves providing first-level support for production systems, ensuring that applications and services run smoothly. The ideal candidate will be responsible for monitoring systems, troubleshooting issues, and collaborating with other teams to maintain optimal performance. Application support and...

  • L1 Production Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Rapid Works Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    We are hiring L1 Production Support Engineers for our operations team. The role involves real-time monitoring, incident management, and first-level troubleshooting across applications and infrastructure. Perks and benefitsMedical benefits

  • Servicenow Platform Support

    5 days ago

    Bengaluru, Karnataka, India Information Services Group Full time

    **Role Name**: L1 Helpdesk Team Lead - ServiceNow Platform Support (Custom Applications) **Experience Range**: 6-8 years overall, with 3+ years in a leadership or supervisory role in IT support, and 2-4 years of experience in ServiceNow platform support **About the Role**: You will lead a team of L1 support analysts, oversee ticket triage and escalation,...

  • Application Architect L1

    2 weeks ago

    Bengaluru, Karnataka, India Wipro Limited Full time

    Job Description - **- Job Title: Application Architect L1- Req Id: 108834- City: Bengaluru- State/Province: Karnataka- Posting Start Date: 11/5/25- - Job Description:- **Role Purpose**- - **͏**: - **Do**- a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. **͏**: - f. Provide solution of RFP’s...

  • L1 Support

    5 days ago

    Bengaluru, India Ticker Job Full time

    **Responsibilities** **From the system, you will record the issue description and collect necessary log files for troubleshooting.** **Set a priority level based on the incident raised.** **Provide the information to resolve the incident from our knowledge base, or through your product knowledge.** **Ensure customer incidents receive appropriate...

  • RPA- L1 Support

    2 weeks ago

    Bengaluru, India Bhavyansh Infotech Full time

    Position: Lead - RPA - L1 support Experience: 5-7 yrs Shift: Rotational Shifts (Including night shifts and should be available for on call support whenever required) Notice period: Immediate. Skills: UiPath, Automation Anywhere, Support, Excellent communication skills. **Job Description**: Support deployments or troubleshoot production issues and...