L1 Support

4 days ago


Karnataka, India Fusion Plus Solutions Inc Full time

Detailed JD *(Roles and Responsibilities)**L1 Support specialists**

Working experience with L1 Application support team for online portal- Created documents on frequently asked questions and troubleshooting questions.
- Knowledge of on Call P1 handling
- Monitoring the tickets & their response SLA's.
- Working on reports being sent out to customer management on issues
- Knowledge of doing Root Cause Analysis for the failures.
- Working with level 2 teams and development teams to find a fix and follow up to bring it to closure**Tools Exp**
Ticketing tool, Working experience in MAC,**Nice to have**:
Java- **starting 5:30 AM IST**)


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