Senior Manager

Job Description

- Participating in Evaluation of requirements
- Works closely with stakeholders to understand their objectives and translate these into system specifications that guide development and implementation.
- Create use cases that illustrate user interactions with the system, ensuring all scenarios are covered.

Analysis and Design

- Analyze current systems and processes to identify areas for improvement.
- Assess the impact of proposed changes on existing systems and processes, identifying potential risks and mitigation strategies.
- Facilitate sessions to validate designs with users, ensuring that their feedback is integrated into the final design.
- Participate in design review meetings to ensure that solutions align with business needs and architectural standards.
- Create and maintain comprehensive documentation, including user manuals and training materials.
- Design new processes that align with business goals, incorporating best practices and compliance requirements
- Automating workflows ensures that processes run smoothly and consistently, minimizing delays and bottlenecks.

Business Requirement writing & Testing and Quality Assurance

- Preparation/Reviewing the BRD and FSD for functionalities to be build
- BR & CR writing and FSD review
- Testing of functionalities, test plans and conduct user acceptance testing (UAT management)
- Develop and execute test plans to validate system functionality against requirements
- Ensure that solutions meet business needs and validate system functionality.
- Facilitating cross functional alignment & governance reviews
- Knowledge transfer - Repository creation and management as per plan
- Conduct training sessions for end-users on new systems and processes.
- Provide ongoing support and troubleshooting for system-related issues
- Establish mechanisms for collecting feedback on system performance and usability post-implementation.
- Collect feedback post-implementation to identify areas for further enhancement
- Stay updated on industry trends and best practices to recommend improvements

Adherence to Project calendar

- Adherence to submission of Ops deliverables as per project calendar.
- Serve as a liaison between business units and IT, ensuring effective communication and understanding.
- Product launch requirements handling & go live of the requirements before 3 months of the hit date.
- Zero defect post production due to incomplete BR
- Support project managers in planning and executing projects
- Monitor project progress, ensuring alignment with requirements and timelines.
- Provide ongoing support and clarification of requirements throughout the project lifecycle

Compliance

- Strengthen control & compliance of all transactions in POS.
- Strengthen reporting of BAP submission
- Identification of key process / product parameters having a financial or customer impact
- Facilitating deployment of prioritized SICs
- Completion of all SOPs - review by all stake holders (IA, Risk, Compliance and Legal)
- Regulatory reporting on time
- No major outage in any other audit

Improve Customer & Distributor Experience

- Analyze NPS to find gaps and drive improvement

People

- Strengthen people capability and Growth agenda
- Overall Attrition
- G2M2 Attrition
- Pulse/Tower Watson Score
- Development Plan
- Develop second line of resource

Cost

- Work within the allocated budget, amount saved from last year budget.

Desired qualifications and experience

- Bachelor s degree in Business Administration, Information Technology. Preferably with a professional qualification.
- Knowledge of Life Insurance domain also have knowledge on audit & compliance guideline, preferred.
- Must have knowledge of Ingenium is & experience in systems analysis, or a related field.
- Must have a minimum of 7- 15 years in Insurance.
- Strong analytical and problem-solving skills
- Excellent communication skills to work effectively with technical teams and business stakeholders.
- Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus.

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