International Benefits Administration

Job Title: International Benefits Administration

Location: Olympus, Thane, Mumbai

Shift: US Night Shift (24x5 Rotational Support)

Experience Required: 4–10 years

Employment Type: Full-Time

Must Have: Global Benefits Administration (US, UK, Europe, Africa, Latin America, Southeast Asia), Stakeholder & Vendor Management, Workday & Service Now

Position Overview

We are seeking a seasoned and dynamic Global Benefits Administrator with extensive experience in managing benefits programs across multiple regions, including Europe, the United Kingdom, Africa, Southeast Asia, the Middle East, and Latin America. The ideal candidate will have a proven track record of stakeholder and vendor management and the ability to effectively engage with global teams.

Key Responsibilities:

Global Benefits Administration:

- Oversee and manage employee benefits programs across multiple regions, ensuring compliance with local regulations and company policies.
- Collaborate with teams to administer various benefits
- Experience in payroll processing, claims & vendor file SFTP
- Experience in Pension enrollments and updates
- Experience in wellness benefits and group health insurance and medical benefits
- Experience in pre and post pension payroll and active payroll checks
- Experience in supplier invoicing collaboration with finance teams

Stakeholder and Vendor Management:

- Serve as the primary point of contact for vendors, ensuring service delivery aligns with agreed SLAs.
- Build and maintain strong relationships with internal stakeholders, including HR business partners, finance teams, and leadership.

Employee Engagement and Communication:

- Lead onboarding sessions to educate employees about benefits programs.
- Conduct monthly meetings with employees, vendors, and clients to address issues, share updates, and drive alignment.

Tool and Technology Expertise:

- Manage and utilize tools such as Darwin, Workday, and ServiceNow for benefits administration, reporting, and analytics.
- Ensure data integrity and accuracy in all platforms.

Operational Excellence:

- Flexible to work with global teams, ensuring availability for urgent matters across time zones.
- Proactively resolve issues related to benefits administration with a focus on employee satisfaction.

Experience:

- 4–10 years of hands-on experience in global benefits administration, managing diverse geographies.
- Language Proficiency: Native-level fluency in English (both verbal and written).
- Knowledge of any regional language (e.g., Spanish, French, Arabic) is an added advantage.
- Experience in payroll processing, claims & vendor file SFTP
- Experience in Pension enrollments and updates
- Experience in wellness benefits and group health insurance and medical benefits
- Experience in pre and post pension payroll and active payroll checks
- Experience in supplier invoicing collaboration with finance teams

Skills:

- Exceptional stakeholder and vendor management skills.
- Strong personality with the ability to lead sessions and confidently address diverse audiences.
- Proficient in Darwin, Workday, and ServiceNow tools.
- SLA & KPI Adherence
- Process Improvement and Compliance
- Excellent Communication and Analytical Skills

Flexibility:

- Willingness to work in a shift dependent on geography/region coverage requirements across a 24-hour * 7 service delivery

Preferred Attributes:

- Knowledge of local benefits policies and labor laws in the specified regions.
- Strong analytical and problem-solving skills.
- A proactive approach to improving processes and enhancing employee experience.

Working Conditions:

- Work Shift will be dependent on geography/region coverage requirements across a 24-hour * 7 service delivery
- Work from Office (No work from home)
- Agile to extended work hours when needed to meet deadlines without prompting.

Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register

· Step 1: Visit https://ibegin.tcs.com/iBegin/

· Step 2: Click to login.

· Step 3: Click New user (Register with us).

· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).

· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXXX.

· Step 6: You will receive the EP ID on your personal e-mail ID.

Warm Regards,

Suman Guha

HR Sourcer - Talent Acquisition

Tata Consultancy Services Limited

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