Voice coach

10 hours ago

Hyderabad, India TP Full time

HIRING Location- Hyderabad and Mumbai (Malad) Job Summary: We are seeking a skilled and passionate Voice Coach to enhance the verbal communication skills of customer-facing teams. The ideal candidate will specialize in voice modulation, pronunciation, accent neutralization, and tone control to improve customer experience and brand representation. 🛠️ Key Responsibilities: - Conduct voice and accent training sessions for new hires and existing agents. - Coach individuals on pronunciation, clarity, pace, tone, and modulation. - Identify speech and communication gaps through call audits and feedback. - Design and deliver customized voice coaching modules for different process needs. - Collaborate with training and quality teams to align voice coaching with business goals. - Monitor progress of coached employees and provide ongoing support. - Maintain training records and prepare reports on coaching effectiveness. - Stay updated on industry best practices in voice and communication training. Qualifications: - Bachelor’s degree in any field. - 6months + of experience in voice coaching, preferably in a contact center or customer service environment. - Strong expertise in accent neutralization, phonetics, and vocal techniques. - Excellent interpersonal, facilitation, and feedback skills. - Familiarity with call center tools and quality monitoring systems.

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