Sr Voice coach/Communication Trainer

2 days ago

Hyderabad, India Tech Mahindra Full time

Roles and responsibilities:- Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness- Provide Feedback and suggestions for improvement- Publish Dashboards at defined intervals- Publish compliance dashboards as per plan- Flexibility and Availability for any ad-hoc business requirement- Ensure Confidentiality, Availability and Integrity of Data- Provide Feedback and suggestions for improvement- GAP Analysis & Controls- Continuous Focus and Drive to meet and exceed department SLAs- Conduct New Hire training and Refresher training based on TNA- Conduct V&A interviews for the processKey Deliverables:- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software- Ability to train on sounds (IPA), grammar and soft skills- Excellent verbal and written communication skills- Should have good knowledge of audit and evaluation function- Should have good understanding capabilities to improve customer experience- Ready to work in Shift timing as per process requirement- Knowledge of usage of MS Office- Must be fluent in English languageWork Experience- Minimum 3 years’ previous experience as a communication trainer, voice coach or related positionLanguage & Communication- Develop a schedule to assess training needs- Ability to train on sounds (IPA), grammar and soft skills- Excellent verbal and written communication skillsPreferred Competencies: We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches.

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