Sr Voice coach/Communication Trainer

4 weeks ago

Hyderabad, India Tech Mahindra Full time
Roles and responsibilities:
Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
Provide Feedback and suggestions for improvement
Publish Dashboards at defined intervals
Publish compliance dashboards as per plan
Flexibility and Availability for any ad-hoc business requirement
Ensure Confidentiality, Availability and Integrity of Data
Provide Feedback and suggestions for improvement
GAP Analysis & Controls
Continuous Focus and Drive to meet and exceed department SLAs
Conduct New Hire training and Refresher training based on TNA
Conduct V&A interviews for the process
Key Deliverables:
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
Ability to train on sounds (IPA), grammar and soft skills
Excellent verbal and written communication skills
Should have good knowledge of audit and evaluation function
Should have good understanding capabilities to improve customer experience
Ready to work in Shift timing as per process requirement
Knowledge of usage of MS Office
Must be fluent in English language
Work Experience
Minimum 3 years’ previous experience as a communication trainer, voice coach or related position
Language & Communication
Develop a schedule to assess training needs
Ability to train on sounds (IPA), grammar and soft skills
Excellent verbal and written communication skills
Preferred Competencies: We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches.

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