Territory Manager- Customer Experience

Function India BU Pay Band E4 to M2 Role As the Territory Manager- CE you will be part of the Customer Experience team and will report to the Area Service Manager The purpose of your role will be 1 To ensure maximum customer connect to enhance customer experience 2 To facilitate Value added services to customer to enhance business penetration in order to generate more revenue 3 To implement Balanced Scorecard approach and points 4 To provide product support in the field A purpose driven role for you Your key responsibilities will include but not limited to 1 To drive revenue growth and maximisation of profitability in Dealer Service 2 To increase the Happiness Index CEI CES and work on reducing the customer complaints by coordinating with all the stakeholders so that the end customer gets the delightful experience in the HMCL workshops 3 To ensure the timely submission of Warranty and FSC claims by the channel partners 4 To reduction of non-claiming channel partners reduce warranty rejection etc A Day in the life As the TM- CE your day will start on strategising and making plans on how to drive revenue growth and maximise it This role will will allow you to interact with the different stakeholders from internal to external and provide you an exciting opportunity to explore on how to make a difference in the satisfaction levels of the customers directly Academic Qualification Experience - BE B Tech Mech - Minimum 2-3 years as Territory manager in any OEM Technical Skills Knowledge - Knowledge of Product Variants - Knowledge of systems processes at Hero channel partner - Channel Management - Technical Commercial skills DMS SAP - Proficiency in MS Office Advanced Excel Behavioural Skills - Customer Complaint Management - Inter-personal relationships People Management Skills - Effective Time Management - Business Communication - Effective Decision making What will it be like to work for Hero As the world s largest manufacturer of motorcycles and scooters for the last 22 years Hero is where you will get to work with the brightest innovators passionate about being the best in what they do You will become a part of India s proudest legacy a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower If you are someone who dreams big and goes after their dreams with absolute conviction Hero is your place to be At Hero we are building a cutting-edge future of mobility pushing frontiers of innovation and aiming for the very best Choose to be with the best choose to be your best About Hero Headquartered in New Delhi India is the world s largest manufacturer of motorcycles and scooters for 22 consecutive years We are at the forefront of developing modern technologically superior and eco-friendly mobility solutions for its millions of customers around the world Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia Africa Latin America and the Middle East We have achieved the coveted milestone of 110 million cumulative production and sales since inception Aligned with its Vision Be the Future of Mobility Hero MotoCorp plans to achieve its next 100 million sales by 2030 We have a globally benchmarked manufacturing and Research Development R D ecosystem that is spread across global geographies Its R D facilities are located in India and Germany - the Centre of Innovation and Technology CIT at Jaipur India and the Tech Centre Germany TCG near Munich Hero MotoCorp s eight green manufacturing facilities are spread across India 6 Colombia 1 and Bangladesh 1 Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index In 2022 Hero MotoCorp launched a separate brand for emerging mobility solutions including Electric Vehicles EV - VIDA Powered by Hero VIDA has commenced sales of VIDA V1 - its first EV - in India and plans to launch the product in global markets We are one of the largest global corporate promoters of multiple sporting disciplines Hero is globally associated with golf football field hockey cricket and motorsports Hero MotoSports Team Rally is one of India s flag-bearers in global rally racing The iconic golfer Tiger Woods is Hero MotoCorp s Global Corporate Partner Read more Be with the best Be your best Catch-up on all our Recruitment assessments - We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally Some of our roles use assessments to help us understand how suitable you are for the role you ve applied to If you are invited to take an assessment this is great news It means your application has progressed to an important stage of our recruitment process