Customer Experience Growth Driver

4 days ago

Indore, Madhya Pradesh, India beBeeTerritory Full time ₹ 80,00,000 - ₹ 1,10,00,000
Job Description

The role of a Territory Manager- Customer Experience is to drive revenue growth and maximize profitability in Dealer Service. This involves strategizing and making plans on how to drive revenue growth, interacting with different stakeholders from internal to external, and providing an exciting opportunity to explore ways to make a difference in the satisfaction levels of customers directly.

Key Responsibilities:
  • Drive revenue growth and maximisation of profitability in Dealer Service
  • Increase the Happiness Index, CEI, CES, and work on reducing customer complaints by coordinating with all stakeholders to ensure end customers get a delightful experience in HMCL workshops
  • Ensure timely submission of Warranty and FSC claims by channel partners
  • Reduce non-claiming channel partners, reduce warranty rejection, etc.
Required Skills and Qualifications:

Academic qualification: BE, B Tech (Mech). Minimum 2-3 years as Territory manager in any OEM. Technical skills knowledge: Knowledge of product variants, knowledge of systems and processes at Hero, channel management, technical commercial skills DMS, SAP, proficiency in MS Office Advanced Excel. Behavioural skills: Customer complaint management, inter-personal relationships, people management skills, effective time management, business communication, effective decision making.

Benefits:

At Hero, you will become part of India's proudest legacy, a brand celebrated by 110 million Indians and now taking over the world with its manufacturing superpower. You will be working with the brightest innovators passionate about being the best in what they do.

Others:

Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America, and the Middle East. We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision 'Be the Future of Mobility', Hero MotoCorp plans to achieve its next 100 million sales by 2030.

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