Territory Manager Technical Customer Solution 14/08/2025

2 weeks ago

Indore, Madhya Pradesh, India Aditya Birla Group Full time

Job PurposeThe Territory Technical Services Manager will plan and implement the sales promotional brand equity activities in coordination with TSM TSE to make UltraTech as the preferred choice of customers influencers in the assigned territory Job Context Major ChallengesCement industry which is the backbone of all construction activities is steadily growing Mergers acquisitions have led to the consolidation of manufacturing and marketing of this commodity There is a need to create differentiation to maintain leadership position UltraTech being the Industry leader with around 20 of market share is poised to grow rapidly in the next 5 years To resonate with the tag line of Engineers Choice UltraTech has built a very powerful value addition called Tech Services With the industry s largest team of civil and mobile concrete labs UltraTech has established extensive customer interface across the country The position of Territory Technical Customer Solution represents the front line role representing UltraTech to the influencers end consumer The position holder shall be responsible for running the Mobile Concrete Lab service manage off-role employees MLE LATF RME This role is responsible for achieving the Depot-level targets of conversions loyalty schemes all varieties of sales promotional meets engagement programs for Masons Engineers IHBs diploma degree students Key Result Areas KRA Accountabilities Max 1325 Characters Supporting Actions Max 1325 Characters KRA1 Assistance to Internal Stakeholders R Assess the extent of damaged cement and recommend the price for sale based on defined norms R Conduct godown inspections rake inspections to monitor quality R Quality verification of Non trade site R Verification of 10 of shop and wall paintings KRA2 Loyalty Program for the Influencers R Identify and enroll members on IT Platform CLP record the off take through dealers influencers and verify the off take through a robust mechanism KRA3 People and Performance Management R Plan site visits explore the needs of customers organize site demonstrations and site training to Masons Helpers R Provide Test Certificates on request to customers R Test water quality at site KRA4 Pre and Post Sales Service to IHB Segment R Plan site visits explore the needs of customers organize site demonstrations and site training to Masons Helpers R Provide Test Certificates on request to customers R Test water quality at site KRA5 Product Promotion and Brand Equity Improvement R Ensure a participation in exhibitions seminars and conferences KRA6 Product Quality and Complaint Resolution R Attend to critical complaints from customers in the Depot resolve complaints and provide feedback to customers after attending the complaints KRA7 Sales Promotional Meets through Technical activities R Ensure the budgeted I Outperform programs meetings targets are conducted effectively as per the plan market requirement R Prepare MIS and reports based on inputs from Regional Offices Depots event-wise cost-wise analyze and report the findings

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