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Urgent International voice process
4 weeks ago
Key Responsibilities:
- Answer inbound customer calls from international clients.
- Troubleshoot basic technical issues related to software, hardware, applications, or network connectivity.
- Guide customers through step-by-step resolutions over the phone.
- Escalate unresolved issues to the next level of support or specialized team.
- Log customer interactions and resolutions in the CRM/ticketing system.
- Maintain call quality, professionalism, and high customer satisfaction scores.
Eligibility Criteria:
- Education: Any graduate (Engineering, BCA, BSc IT preferred for tech roles)
Experience:
- Freshers with good communication and basic tech knowledge are welcome
- 13 years of experience in international voice or tech support preferred
Technical Skills:
- Basic understanding of OS (Windows/Mac), networking, applications, browsers, etc.
- Ability to perform basic system diagnostics and provide first-level support
Language:
- Excellent English communication skills with a neutral or US/UK accent
- Strong listening and customer handling skills
Preferred Skills (Good to Have):
- Experience with ticketing tools (Zendesk, ServiceNow, Freshdesk, etc.)
- Knowledge of remote desktop tools or helpdesk platforms
- Exposure to ITIL practices or A+ / N+ certifications
