Senior Lead, HR Services

Job Description

Qui nous sommes

Chez Kyndryl, nous concevons, dveloppons, grons et modernisons les systmes technologiques essentiels dont le monde dpend au quotidien. Alors pourquoi travailler chez Kyndryl Nous allons toujours de l&aposavant nous nous poussons sans cesse aller plus loin dans nos efforts pour construire un monde plus quitable et inclusif pour nos employ.es, nos client.es et nos communauts.

Un rle

Picture yourself as the hero who tackles challenges head-on and thrives on finding creative solutions. Join our team at Kyndryl as a HR Services Leader and play a pivotal role in supporting our employees, HR groups, and company management making a real difference in their work lives.

Your Future at Kyndryl

Kyndryl has a global footprint, which means that as an HR Services Professional at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential offering a wide range of professional and personal growth opportunities that you wont find anywhere else.

Youll have the opportunity to shine as you effectively relay information to our customers, empowering them with the knowledge they need on HR policies, payroll, and more. Your exceptional communication skills will make you the rockstar of the team, maximizing customer satisfaction and response accuracy.

Join forces with our amazing team of HR professionals, and together, we&aposll create a supportive and collaborative environment. Information sharing is a key aspect of our team&aposs success, and we encourage you to identify trends and share your valuable insights with management to continuously improve our services.

As a trailblazer in your own right, you&aposll take ownership of complex cases and provide resolutions, ensuring each employee&aposs query is addressed with utmost care and attention. Additionally, you&aposll serve as a mentor to junior colleagues, providing training and coaching to shape the next generation of HR Services superheroes.

At Kyndryl, your contributions matter. We value your insights and ideas, and you&aposll play a pivotal role in shaping our HR services for the better. Get ready to make an impact, and together, let&aposs revolutionize the way we deliver HR services.

Key Responsibilities

- Oversee the day-to-day operations of your specialty area, including effectiveness of HR service delivery processes and procedures
- Maintain common standards and operating procedures for HR services to ensure consistent delivery and adherence to SLAs and KPIs at a regional and global level
- Adhere to compliance with company policies, SOPs and global procedures across service
- Monitor, analyze, and report on service delivery metrics, identifying trends and opportunities for improvement to drive operational excellence
- Drive transformation and case management to efficiency, and ability transform processes in different ways.
- Foster a proactive approach to managing change, supporting the team in adapting to new processes, systems, and technologies in a fast-evolving environment
- Monitor and analyze case flow / feedback to identify trends and areas for improvement, in partnership with regional service leaders as input for change.
- Partner with cross-functional teams to align HR services with business needs, promoting effective communication and collaboration to ensure the highest level of service delivery
- Lead and participate in HR projects and initiatives as needed.

Qui vous tes

Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others.

Required Skills And Experience

- 3-5 years of experience in a Human Resources function
- Case management experience

Leading service teams through transformation

- Proficient in service data insights, ServiceNow, Microsoft office such as Excel, Word and Power-point
- Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse teams
- Good problem-solving and analytical skills, sensitive to data and detail orientated

Preferred Skills And Experience

- Bachelors degree in Business/Human Resources
- Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously

tre soi-mme

La diversit, c&aposest bien plus que notre apparence ou nos origines, c&aposest notre faon de penser et notre identit. Nous accueillons des personnes de toutes cultures, origines et expriences. Mais nous ne le faisons pas seuls : Nos rseaux d&aposinclusion des Kyndryls ne sont qu&aposun des nombreux moyens que nous utilisons pour crer un lieu de travail o tous les Kyndryls peuvent trouver et fournir un soutien et des conseils. Cette volont d&aposaccueillir tout le monde dans notre entreprise signifie que Kyndryl vous donne ainsi qu&apos votre voisin la possibilit d&aposapporter votre entiret au travail, individuellement et collectivement, et de soutenir l&aposactivation de notre culture quitable. C&aposest la manire Kyndryl.

Ce que quoi vous pouvez vous attendre

Avec des ressources de pointe et des clients de Fortune 100, chaque jour est une occasion d&aposinnover, de dvelopper de nouvelles capacits, de nouvelles relations, de nouveaux processus et une plus-value. Notre guichet d&aposapprentissage pour les employs vous donne accs la meilleure formation du secteur pour obtenir des certifications et des accrditations, notamment Universit Microsoft, Centre d&aposExcellence AWS Cloud, Udemy et la revue commerciale Harvard. Grce notre plateforme de bnvolat et de dons l&aposchelle de l&aposentreprise, vous pouvez faire des dons, lancer des collectes de fonds, faire du bnvolat et rechercher plus de 2 millions d&aposorganisations but non lucratif. Chez Kyndryl, nous investissons normment en vous Nous voulons que vous russissiez pour qu&aposensemble, nous russissions tous.

Faites-vous recommander

Si vous connaissez quelqu&aposun qui travaille chez Kyndryl, la question Comment avez-vous entendu parler de nous pendant le processus de candidature, slectionnez Recommandation d&aposun employ et entrez le nom de votre contact et son adresse courriel chez Kyndryl.

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