▷ Apply in 3 Minutes: Helpdesk Lead

1 week ago


Mumbai, India Pes Hr Services Full time

Job Description - Monitor IT service performance to ensure alignment with defined SLAs and customer expectations - Manage incidents, problems, and escalations with a focus on quick and effective resolution - Apply ITIL best practices in daily operations, including incident, problem, and change management - Lead and manage team performance, including roster planning, attendance, and appraisals - Collaborate with internal teams and stakeholders to drive service improvements and operational excellence - Maintain accurate documentation of processes, escalations, and resolution paths - Ensure compliance with service delivery policies and standards



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