IT Helpdesk Executive

2 weeks ago


Mumbai, India Three Ess Computer Services (I) Pvt. Ltd. Full time

Hands on Experience Global Ticket Tool (service Now) IT Incidents, New Requests, and problem Managements
Support premiere Microsoft Customers in Implementations of Intune mobile Device
Coordination with Respective Global Teams. Related users Level issues.
Proficient in handling escalated calls and providing 1st &2nd Level Technical Support to end-users.
Managing & Monitoring Network & Coordinate with Vendor.
Providing the Remote support & Net meeting support using following software Team Viewer,
Working on ticketing system using /OKTA open view service desk and ONIT. Work on Internal/ external escalation matrix for customers/ vendors for Incident Management. Root cause analysis process for Problems leading to strategic resolution Work on ONIT Change
Management, Problem Management, and Incident Management.
Learning management troubleshooting
IT related Hardware Procurement support for PAN India
PAN India IT Expenses management
Vendor Management

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

COVID-19 considerations:
Vaccinated

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT Helpdesk: 3 years (preferred)

**Speak with the employer**

+91 8850083752



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