(15h Left) Inside Sales Specialist

2 weeks ago

Mumbai, India Livspace Full time

Work from Office. Location- Mumbai (Borivalli) Experience- Minimum 0.6- 1 Year CTC- 3.00 LPA A short introduction about the business unit & role: The Central Org supports platform teams and businesses across Corporate India and Corporate Global. The core Central Org comprises of Finance, Marketing, Category and HR functions. Pre Sales team is a part of the Marketing Org and is pivotal in identifying potential customers and provide apt solutions. The role demands good aptitude for sales and be able to communicate well. - Make outgoing calls to potential customers to schedule high quality leads for sales. - Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. - Seize opportunities to upsell services when they arise. - Follow up with potential customers in a timely manner if necessary. - Manage a large number of outbound calls in a timely manner. - Document all call information in the CRM according to standard operating procedures. - Meet personal/team qualitative and quantitative targets. - Possess strong knowledge of Livspace services to identify customer needs when qualifying them. - Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to increase customer satisfaction and revenue. - Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness. - Schedule Experience Centre visits with our design team as per defined process. - Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints. - Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time. - Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints. - Communicate effectively and professionally in all forms of communication with internal and external customers. External Skills And Expertise - A graduate in any stream (10+2+3 regular education) - 2-5 yrs of relevant experience in telesales, inside sales or similar - Familiar with CRM & cloud telephony systems and practices - Customer focussed and adaptable to different personality types - Have the ability to multitask, set priorities and manage time effectively - Possess previous experience in a call centre dealing with Indian consumers. - Superior listening, verbal, and written communication skills - Proficient in spoken English with proper grammar & fluency

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