Customer Relationship Manager
4 weeks ago
Job Title Customer Support Executive - Instagram DMs Online Store Location Remote Manjeri Kerala India Employment Type Full-Time Part-Time Company Overview We are a dynamic and rapidly growing online retail brand specializing in brief description of products e g fashion apparel accessories etc Our mission is to provide exceptional products and unparalleled customer service As we expand our digital footprint we re seeking a dedicated Customer Support Executive to manage and enhance our customer interactions on Instagram Job Summary As a Customer Support Executive you will be the primary point of contact for our customers on Instagram Your role will involve handling inquiries resolving issues and providing product information through direct messages DMs You will play a crucial part in ensuring customer satisfaction and fostering brand loyalty Key Responsibilities Monitor and respond to customer inquiries on Instagram DMs promptly and professionally Provide accurate information about products pricing availability and order status Address and resolve customer complaints and issues efficiently Collaborate with the sales and logistics teams to ensure customer orders are processed smoothly Maintain records of customer interactions and feedback Identify trends in customer inquiries to suggest improvements in products or services Assist in developing and updating FAQs and canned responses for common inquiries Qualifications Proven experience in customer service preferably in an e-commerce or online retail environment Excellent written communication skills in English proficiency in Malayalam is a plus Familiarity with Instagram s interface and features Ability to multitask and manage time effectively in a fast-paced environment Strong problem-solving skills and attention to detail Basic knowledge of CRM systems and customer service tools Preferred Skills Experience with social media management tools Understanding of online shopping platforms and order fulfillment processes Creative thinking to enhance customer engagement on social media Working Hours Flexible shifts including weekends and holidays to accommodate customer needs Compensation Competitive salary based on experience Performance-based incentives Opportunities for professional growth and development How to Apply Interested candidates are invited to submit their resume along with a brief cover letter detailing their experience and interest in the role to email address with the subject line Application for Customer Support Executive - Instagram DMs Feel free to customize this template further to align with your company s specific needs and branding If you require assistance in crafting a compelling company overview or tailoring the responsibilities and qualifications to match your products and services please let me know Sources Job Types Full-time Permanent Fresher Internship Contract length 6 months Pay 10 000 00 - 14 987 00 per month Benefits Flexible schedule Internet reimbursement Schedule Day shift Supplemental Pay Overtime pay Performance bonus Quarterly bonus Work Location In person Speak with the employer 91 9747190395
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Customer Relationship Executive
10 hours ago
Manjeri, KL, IN Arc Space Concept Studio Full time1 Client Communication Interaction Serve as the first point of contact for potential and existing clients Attend calls WhatsApp messages emails and direct inquiries promptly Schedule and coordinate client meetings site visits or Zoom calls with design or project teams 2 Client Onboarding Documentation Guide clients through the onboarding process Collect...
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Customer Relationship Executive
4 weeks ago
Manjeri, KL, IN LEVENK Full timeWe are seeking a proactive and customer-focused individual to handle daily customer enquiries and build strong relationships with our buyers The ideal candidate should be a good communicator problem-solver and capable of turning enquiries into positive customer experiences Key Responsibilities Handle daily customer enquiries on WhatsApp Instagram DMs email...
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Relationship Manager
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Manjeri, KL, IN SYNS ACADEMY Full timeAbout SYNS Academy SYNS Academy is a women-focused skill development institute committed to empowering women through industry-ready training programs in Office Administration Digital Skills and IT Career Development Our mission is to create a safe supportive and professional learning environment for women to build confident careers Position Overview The...
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Customer Relationship Manager
1 week ago
Cannanore, KL, IN Ideal Decor Home Private Limited Full timeJob description Customer Relationship Manager - Duties and Responsibilities 1 Customer Engagement Relationship Building Build and maintain strong long-term relationships with existing and new customers Ensure a high level of customer satisfaction through personalized service and timely communication Handle customer queries feedback and complaints promptly...
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Customer Relationship Manager
2 weeks ago
Kottayam, KL, IN Ather Space - Electric Scooter Full timeKey Responsibilities 1 Customer Engagement Relationship Management Build and maintain long-term relationships with customers Act as the main point of contact for all customer queries and concerns Ensure timely communication and follow-up with customers post-sales or service Manage customer databases and ensure accurate contact details and history 2 Complaint...
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Customer Relationship Manager
2 weeks ago
Tirur, KL, IN Oleevia Group of Companies Full timeWe are looking for proactive customer-oriented professionals to join our branch banking team as Customer Relationship Managers Executives This role is ideal for fresh graduates or candidates with up to 2 years of experience in sales roles within banks or NBFCs The incumbent will be responsible for promoting retail liability products and third-party financial...
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Customer Relationship Manager
4 days ago
Kayankulam, KL, IN Royal Enfield (Roverz Motors) Full timeJob Title Customer Relationship Manager CRM Location Kayamkulam Job Type Full-time Experience 2-5 Years About the Role The Customer Relationship Manager CRM is the primary owner for delivering the complete Royal Enfield customer experience This role focuses on managing customer feedback resolving complaints improving CSI scores and coordinating with Sales...
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Customer Relationship Manager
10 hours ago
Cannanore, KL, IN MASS WHEELS AUTOMOTIVES PVT LTD Full time1 building customer loyalty by managing interactions resolving issues and ensuring satisfaction throughout the sales and service lifecycle 2 Key responsibilities include handling customer complaints coordinating between departments like sales and service assisting with vehicle deliveries and implementing customer retention programs 3 This position requires...
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Cannanore, KL, IN Ideal Decor Home Private Limited Full timeCustomer Relationship Manager - Duties and Responsibilities 1 Customer Engagement Relationship Building Build and maintain strong long-term relationships with existing and new customers Ensure a high level of customer satisfaction through personalized service and timely communication Handle customer queries feedback and complaints promptly and professionally...
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Customer Relationship Executive
2 weeks ago
Malappuram, KL, IN LAB of Web Technologies Full timePosition Overview We are seeking a dynamic and skilled Customer Relationship Executive Telecaller Female to join our team The ideal candidate will play a pivotal role in building and nurturing strong customer relationships through effective telephonic interactions The Customer Relationship Executive will be responsible for understanding customer needs...