Customer Relationship Manager

5 days ago

Manjeri KL IN LEVENK Full time

Job Title Customer Support Executive - Instagram DMs Online Store Location Remote Manjeri Kerala India Employment Type Full-Time Part-Time Company Overview We are a dynamic and rapidly growing online retail brand specializing in brief description of products e g fashion apparel accessories etc Our mission is to provide exceptional products and unparalleled customer service As we expand our digital footprint we re seeking a dedicated Customer Support Executive to manage and enhance our customer interactions on Instagram Job Summary As a Customer Support Executive you will be the primary point of contact for our customers on Instagram Your role will involve handling inquiries resolving issues and providing product information through direct messages DMs You will play a crucial part in ensuring customer satisfaction and fostering brand loyalty Key Responsibilities Monitor and respond to customer inquiries on Instagram DMs promptly and professionally Provide accurate information about products pricing availability and order status Address and resolve customer complaints and issues efficiently Collaborate with the sales and logistics teams to ensure customer orders are processed smoothly Maintain records of customer interactions and feedback Identify trends in customer inquiries to suggest improvements in products or services Assist in developing and updating FAQs and canned responses for common inquiries Qualifications Proven experience in customer service preferably in an e-commerce or online retail environment Excellent written communication skills in English proficiency in Malayalam is a plus Familiarity with Instagram s interface and features Ability to multitask and manage time effectively in a fast-paced environment Strong problem-solving skills and attention to detail Basic knowledge of CRM systems and customer service tools Preferred Skills Experience with social media management tools Understanding of online shopping platforms and order fulfillment processes Creative thinking to enhance customer engagement on social media Working Hours Flexible shifts including weekends and holidays to accommodate customer needs Compensation Competitive salary based on experience Performance-based incentives Opportunities for professional growth and development How to Apply Interested candidates are invited to submit their resume along with a brief cover letter detailing their experience and interest in the role to email address with the subject line Application for Customer Support Executive - Instagram DMs Feel free to customize this template further to align with your company s specific needs and branding If you require assistance in crafting a compelling company overview or tailoring the responsibilities and qualifications to match your products and services please let me know Sources Job Types Full-time Permanent Fresher Internship Contract length 6 months Pay 10 000 00 - 14 987 00 per month Benefits Flexible schedule Internet reimbursement Schedule Day shift Supplemental Pay Overtime pay Performance bonus Quarterly bonus Work Location In person Speak with the employer 91 9747190395

  • Customer Relationship Executive

    3 weeks ago

    Manjeri, KL, IN Arc Space Concept Studio Full time

    1 Client Communication Follow-up Handle inbound calls WhatsApp messages emails and Instagram DMs professionally Respond to client inquiries regarding services pricing meetings and project updates Maintain a friendly and empathetic tone while solving queries or concerns Provide clear and timely communication between clients and internal teams 2 Lead Handling...

  • Customer Relationship Executive

    5 days ago

    Manjeri, KL, IN LEVENK Full time

    We are seeking a proactive and customer-focused individual to handle daily customer enquiries and build strong relationships with our buyers The ideal candidate should be a good communicator problem-solver and capable of turning enquiries into positive customer experiences Key Responsibilities Handle daily customer enquiries on WhatsApp Instagram DMs email...

  • Customer Relationship Manager

    4 weeks ago

    Kollam, KL, IN panachamoottil Full time

    Customer Relationship Manager - Job Responsibilities As the Customer Relationship Manager you will be responsible for building and maintaining strong customer relationships ensuring customer satisfaction and supporting business growth through effective communication and service Your key responsibilities include Customer Engagement Retention Act as the...

  • Customer Relationship Executive

    1 day ago

    Manjeri, India Arc Space concept Studio Full time

    **1. Client Communication & Follow-up** - Respond to client inquiries regarding services, pricing, meetings, and project updates. - Maintain a friendly and empathetic tone while solving queries or concerns. - Provide clear and timely communication between clients and internal teams. **2. Lead Handling & Conversion Support** - Greet and follow up with new...

  • Customer Relationship Manager

    3 weeks ago

    Malappuram, KL, IN Koyenco Group Of Companies Full time

    Job Title CRM ExecutiveCompany Koyenco Energy Pvt Ltd Authorized Dealer of Ather Energy Location Tirur Malappuram Perinthalmanna Department Sales Customer RelationsReporting To Branch Head Sales ManagerJob Summary We are looking for a proactive and customer-focused CRM Executive to manage and enhance customer relationships at our Ather Showroom The ideal...

  • Crm (customer Relationship Manager)

    2 weeks ago

    Cannanore, KL, IN RJ Atlas Jewellery Full time

    we are hiring for those who are responsible for building and maintaining strong relationships with customers to enhance satisfaction loyalty and retention The role involves understanding customer needs ensuring high-quality service resolving issues efficiently and developing strategies to improve the overall customer experience and brand trust Key...

  • Customer Relationship Executive

    4 days ago

    Cannanore, KL, IN Bharti Airtel Limited Full time

    Job Title Customer Relationship Executive Location Kannur Kerala Job Type Full-time On-site Salary 15 000 - 19 000 per month CTC Job Summary We are seeking a Customer Relationship Executive to provide excellent customer service and maintain positive relationships with our clients The ideal candidate will handle walk in customer queries generate sales from...

  • ▷ Urgent Search! Customer Relationship Manager

    2 weeks ago

    Irinjalakuda, KL, IN BK SQUARE INTERNATIONAL CONSULTANT Full time

    A Customer Relationship Manager CRM in a financial firm builds and maintains client relationships by understanding their needs providing financial advice and ensuring customer satisfaction Key responsibilities include acquiring new clients retaining existing ones managing investment portfolios and achieving sales targets through upselling and cross-selling...

  • Customer Relationship Executive

    7 days ago

    Kottayam, KL, IN INDEL AUTOMOTIVE PRIVATE LTD Full time

    Kairali Ford is seeking a dedicated and customer-oriented Customer Relationship Executive CRE to be the primary point of contact between our service center and customers The ideal candidate will ensure a smooth and satisfying customer experience from vehicle check-in to delivery while also building long-term relationships and promoting customer loyalty Greet...

  • Customer Relationship Executive

    4 weeks ago

    Kotamangalam, KL, IN Jubeerich Consultancy Pvt Ltd Full time

    We are looking for a dedicated and professional Customer Relations Executive to join our team The ideal candidate will build and maintain strong relationships with clients ensuring exceptional service and satisfaction Key Responsibilities Skills Work experience as a Telecaller or in a customer-facing role Ability to communicate clearly ...