Customer Relationship Executive

21 hours ago


Manjeri KL IN Arc Space Concept Studio Full time

1 Client Communication Interaction Serve as the first point of contact for potential and existing clients Attend calls WhatsApp messages emails and direct inquiries promptly Schedule and coordinate client meetings site visits or Zoom calls with design or project teams 2 Client Onboarding Documentation Guide clients through the onboarding process Collect basic client details Share firm portfolio and introduction Send service brochures and proposal formats Maintain and update client records agreements and follow-ups in CRM tools 3 Understanding Client Needs Listen to client requirements and understand project goals Brief the design project team with accurate and complete information Suggest suitable packages or services based on client requirements and budget 4 Relationship Management Maintain regular touchpoints with ongoing clients to ensure satisfaction Address and escalate client issues concerns or feedback to relevant departments Build trust and long-term relationships with premium clients 5 Coordination with Internal Teams Work closely with design marketing and project execution teams Ensure smooth communication between clients and technical staff Help coordinate timelines approvals and deliverables 6 Sales Support and Conversions Share service proposals quotations or pricing details when approved Follow up on proposals to ensure timely decisions Help convert inquiries into confirmed projects through professional engagement 7 Client Feedback and Experience Collect client feedback at key stages design finalization site start handover Support the team in improving service quality based on client insights Identify opportunities for testimonials or referrals 8 Brand Representation Act as a brand ambassador of Arc Space - polite professional and passionate Uphold premium experience neat appearance and respectful language always Represent the company in events expos or social media interactions if assigned Job Types Full-time Permanent Pay 10 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Application Question s Are you willing to work in arc space minimum 1 year Education Bachelor s Required Experience Telecommunication 2 years Required Customer relationship management 3 years Required office assistant 1 year Required Leadership 1 year Required Language English Required Malayalam Required Work Location In person



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