Manager Operations

What can you expect as a FedEx team member Career Mobility and Development When you join FedEx you re joining a team with possibilities that literally span the world from opportunities for advancement and location transfer to training and leadership programs Total Compensation and Benefits Package We want to keep our employees for a long time so we offer competitive benefits opportunities for flexible work arrangements and programs to support well-being Equal Opportunities Our greatest asset at FedEx is our people We are committed to building a diverse equitable and inclusive workforce and offer equal opportunities fairness and respect to all regardless of who you are We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity We do not tolerate discrimination or harassment based on race color ethnicity national origin religion sex age genetic information citizenship disability marital status pregnancy sexual orientation gender identity gender expression veteran status or any other characteristic protected under national state or local laws We will reasonably accommodate team members and third parties with physical and mental disabilities Please note that the Job will close at 12am on Posting Close date so please submit your application prior to the Close Date Company INT FedEx Express Transportation and Supply Chain Services India Pvt Ltd City Chennai Scheduled Weekly Hours 48 Worker Type Regular Posting Start Date 5-Jun-2025 Posting Close Date 29-Jun-2025 Job Family FXE-MEISA Manager Operations Position Summary What you will do Oversee end-to-end operations including air operations planning performance and audits road and ground linehaul cross-border in-country and fleet management ensuring timely and compliant execution Manage hub operations dispatch including heavy weight feeder operations and manifesting to maintain high service levels and operational accuracy Lead transport scheduling network control and service assurance functions to ensure seamless logistics flow and customer satisfaction Supervise property facilities and administrative support to ensure infrastructure readiness and operational continuity Drive customer service excellence by coordinating with support groups and resolving escalations ensuring a consistent and positive customer experience Oversee contract management and sourcing activities including GSP Global Service Provider management for both domestic and international operations Utilize reporting and analysis tools to monitor KPIs identify trends and implement quality and process improvement initiatives Ensure compliance with company policies and regulatory standards across all departments and locations maintaining accuracy and attention to detail Lead cross-functional teams with strong leadership planning and decision-making skills to achieve departmental goals and drive continuous improvement Effectively manage assigned resources departments and or locations across countries or regions ensuring that all activities align with strategic objectives and operational excellence You will be a great fit if you Have relevant experience in the logistics industry with an overall experience of 10 to 12 years Experience in People Management atleast for 2 to 3 years Excellent verbal and written communication Good in Analytical Skills Numerical Skills Presentation Skills Interpersonal Skills Judgement Decision-Making Skills Leadership Skills Planning Organizing Skills Judgement Decision Making Skills Presentation Skills Analytical Skills