Technical Customer Success Manager

As a Technical Customer Success Manager at PVcase you will be responsible for the commercial and technical relationship with customers throughout the customer lifecycle nurturing them from Onboarding through Renewal This role reports to the Head of Customer Success Management in Europe and is open to candidates based in India We are seeking a candidate with experience managing customers in a B2B environment Our Customer Success team oversees all post-sales activities with our customers renewable energy developers including onboarding adoption quarterly business reviews expansion opportunities and renewal of annual contracts Manage a book of customers based primarily in India and other APAC countries driving engagement throughout all stages of the customer journey Own the value proposition for the PVcase multi-product suite understanding how it can be applied to address specific customer needs Act as the primary point of contact for technical related questions and coordination of issue management and problem resolution serving as a trusted technical advisor for customers Consult with the customer to understand their business and strategic goals ensuring ongoing value in PVcase s products Drive healthy Adoption Net Retention and Churn targets Collect and analyze customer data to identify trends understand adoption patterns and provide insights to enhance the customer experience Engage with executive sponsors and decision-makers within customer organizations as needed Conduct QBRs and EBRs with customers to understand their business and strategic goals and demonstrate product ROI Advocate for customers and develop strong relationships to ensure adoption of PVcase products Collaborate with cross-functional PVcase teams including Sales Product and Marketing to ensure a seamless customer journey Provide customer feedback to PVcase Product Management and Engineering teams to help identify pain points and relay feature requests Comfortable working 100 in English written and verbally Solar or Engineering background strongly preferred Experience in managing customer accounts building strong relationships with customers handling escalations and resolving issues Ability to provide technical guidance and support guiding customers through software implementation driving adoption and ensuring customers realize the full value of the product Strong problem-solving abilities and analytical mindset Excellent communication time management and project management skills to collaborate effectively with internal and external stakeholders Experience in managing complex technical projects and delivering successful outcomes Strong presentation skills to effectively engage with technical and non-technical stakeholders Conflict-resolution skills to drive closure to customer concerns and open issues ability to prioritize work against customer goals Proficient in using customer relationship management CRM software and other relevant tools Remote work environment with an expectation to respond to and meet with customers during standard working hours and occasionally visit customers in-person Startup Scale-up experience preferred Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team About Us PVcase is moving solar forward with an alternative to the traditional labor-intensive time-consuming error-prone solar project development process With our sophisticated site selection PV design and yield estimation software you can achieve maximum results in a fraction of the time to succeed faster build better and accelerate the global transition to clean energy PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy Whether you use a single product or plug into the entire platform our end-to-end site selection design and yield assessment software makes you faster precise and highly productive at every stage of project development PVcase is a leading choice for solar energy professionals our platform serves over 1 800 customers in 75 countries powering the development of more than 4 TW of projects a year Get Ready To Enjoy Flex benefit package customizing perks to match your unique style Flexible working hours harmonizing your personal and professional life Half-day Summer Fridays Full training and onboarding program for a seamless start Exclusive work only with international markets Considerable steadily increasing salary recognizing and rewarding your dedication Participation in international training programs Internal transparency with company results and salary system promoting a culture of trust and collaboration Additional paid vacation days including birthdays volunteering and other occasions Salary range Base starting from 1 640 000 to 2 152 500 plus variable quarterly commission Salary range is based on years of experience industry experience and relevant skill set Immigration-related employment benefits such as visa sponsorship are not available for this position