Field Service Engineer, Surat

1 day ago

Kolkata West Bengal, India Danaher Full time

In our line of work life isn t a given - it s the goal When life takes an unexpected turn our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care This is our shared purpose at Radiometer and what unites all 4000 of us - no matter our roles or where in the world we re located Creating impactful innovations like ours doesn t happen overnight - it requires uncompromising persistency passion and a desire to make a difference Here you can learn grow and chart an uncommonly diverse career Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher Together we re working at the pace of change to improve patient lives with diagnostic tools that address the world s biggest health challenges This position is part of the Service team located in Gujarat and will be working remotely in managing the customer base in the South-Gujarat region with base location Surat In this role you will have the opportunity to Handle daily service and support of Radiometer s existing customer base and support sales service growth and customer happiness Completing Installation of equipment s on site completing Preventive Maintenance as per schedule and promotion of Service Contract consumables and IT solutions Also conduct demonstration of products to customers Imparts training to the customer Drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate In this role you will utilize critical thinking to resolve issues within defined procedures and practices As an FSE on our team associate will also provide frontline support by resolving customer s problems and issues through technical expertise and troubleshooting Attend breakdown calls in the region and raise request for parts and close transaction under Warranty or Chargeable basis Update service report in CRM Identifying potential parts requirement and get quote submitted and collect Purchase Order Identifying potential equipment requirements and generate Service Leads for sales team The essential requirements of the job include Diploma Degree Engineering in Electronics instrumentation and Bio-Medical Is preferred 4 years of field Service experience in medical devices or related fields is preferred Ability to travel - 50 travel involved in the role Ability to prioritise workload goals and tasks consistent with the department objectives Ability to take direction from multiple sources and balance conflicting priorities in an effective and efficient manner and work well independently Join our winning team today Together we ll accelerate the real-life impact of tomorrow s science and technology We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life For more information visit

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