Engine Field Service Technician

**DESCRIPTION**

**Job Summary**:
Serve as a technical specialist and the primary customer support contact, providing diagnostic services and executing complex repairs to engine products directly at customer locations. Act as a key contact to ensure customer needs are met through efficient, high-quality service

**Key Responsibilities**:

- **Customer Relations**: Build and sustain productive customer relationships, ensuring prompt and efficient service that meets customer needs.
- **Diagnostics & Repairs**: Utilize specialized tools and follow established procedures and policies to diagnose and complete complex engine repairs at the customer's site.
- **Preventative Maintenance**: Perform scheduled preventative maintenance on engines and related components, adhering to documented standards.
- **Issue Escalation**: Identify and escalate unresolved issues to product specialists or supervisors for further assistance.
- **Technical Coaching**: Mentor technicians and apprentices, sharing knowledge and expertise; may review repair plans and provide work direction.
- **Documentation**: Complete service-related documentation, including service worksheets, timesheets, warranty claims, and quality forms, using either handwritten forms or business system inputs.
- **Sales & Service Opportunities**: Identify potential sales and service opportunities with customers.
- **Training**: Participate in ongoing training to meet skill development and business requirements.
- **Vehicle & Tool Maintenance**: Ensure the cleanliness and proper functioning of the service vehicle and tools.
- **Health, Safety & Environmental Compliance**: Adhere to relevant HSE policies, procedures, and legislation, and report any issues or incidents.

**RESPONSIBILITIES**

**Competencies**:

- **Communicates Effectively**: Able to convey technical information clearly, adapting to various audiences.
- **Customer Focus**: Build strong relationships with customers, delivering customer-centric solutions.
- **Develops Talent**: Support the growth of others through mentorship, aligning individual career goals with company objectives.
- **Manages Complexity**: Effectively solve complex, multi-layered issues in a structured and logical manner.
- **Manages Conflict**: Address and resolve conflicts with mínimal disruption.
- **Self-Development**: Proactively seek new opportunities for growth and skills enhancement.
- **Health and Safety Fundamentals**: Demonstrate proactive health and safety behavior, contributing to a culture of safety.
- **Diagnostics Application**: Translate customer issues into effective troubleshooting steps; utilize tools and software to isolate failed components, validate repairs, and document results.
- **Electronic Service Tool Application**: Identify and use the appropriate hardware/software tools to diagnose and resolve service issues.
- **Engine Systems Interactions**: Analyze interactions within engine systems and subsystems (e.g., exhaust, cooling, fuel systems) to diagnose and repair issues effectively.
- **Product Repair & Maintenance**: Perform repairs and maintenance per Cummins guidelines, using required tools to achieve quality and cost-efficiency.
- **Service Documentation**: Accurately capture customer and equipment data in service systems for thorough record-keeping.
- **Technical Escalation**: Use available resources for technical issue resolution, capturing troubleshooting steps for efficient problem-solving.
- **Values Differences**: Embrace diverse perspectives and backgrounds, fostering an inclusive team environment.

**Education, Licenses, Certifications**:

- **Preferred**: Apprentice-trained Engine Technician
- **Required**: Vocational diploma from a relevant technical institution
- **Required**: Valid local driving permit
- **Licensing**: May require compliance with export controls or sanctions regulations.

**QUALIFICATIONS**

**Experience**:

- Significant experience in field service work.
- Advanced knowledge of engine products.
- Proven customer service experience.
- Experience in providing technical guidance to junior technicians (preferred).

**Skills/Knowledge**:

- **Electrical Background**: Technical foundation in electrical systems.
- **Rail Contracts**: Competency in managing and executing tasks under rail contracts.

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2405974

**Relocation Package** No