Service Supervisor

2 days ago

Kolkata West Bengal, India Epiroc AB Full time

Job Description
- Service Supervisor -Field

Epiroc India is looking for a Service Supervisor -Field to join our team, Service Supervisor is responsible for the complete service activities of Epiroc CC in the assigned territory and supports the installed fleet to the satisfaction of customers, while ensuring Epiroc guidelines are strictly followed. Also to ensure the given business targets of organisation are achieved

**Responsibilities**:

- To take complete charge & manage a large fleet of underground tunneling equipment - Drill Rigs/Loaders.
- The person should develop and have good control on Service team of Channel Partners, achieving the KPI, maintain the reports on ShiftWise, daily & monthly basis.
- Responsible for monitoring, managing and timely resolving of Customer complaints.
- Proper documentation of complaints with meantime to restore is maintained as per group guidelines. Failure analysis and proper RCA is a must.
- Equipment commissioning and technical support : Direct or via Business Partners
- Timely reporting of technical complaints and product quality related issues.
- Special focus on Key customers’ satisfaction in the region
- Supporting RPSM in setting Business Partners targets for parts and service revenues
- Support recruitment and training of (Business Partner ) Service personnel.
- Support Business Partner with suggested stocking guides
- Support in promotion of Equipment / component rebuilds, REMAN
- Train Business Partner engineers to solve complex technical problems. Keep them updated with relevant technical information
- Regular monitoring of performance of machines and consumables.

**Other Responsibilities**
- Strictly follow Safety guidelines
- Identification of Environmental aspects and OH&S hazards
- Ensure operation controls related to Health, Safety & Environment
- Reporting of SHEQ incidences and its analysis

**Compliance with Corporate Guidelines**:

- Follow in letter and spirit the Epiroc, Vision, Mission and Core values.
- Comply with the Epiroc Business Code of Conduct.
- Comply with the policies and procedures communicated from time to time.
- Perform any other tasks given by supervisor from time to time.

**Qualification, Skills, and Experience**:

- The person should have at least 3-5 years’ experience in similar field.
- Diploma/B Tech in Mechanical / Electrical Engineering.
- Experience in project/contract management would be an added advantage.

**Key competencies required for this role**:

- Industry experiences handling HEMM/Drills Rigs.
- Ability to learn quickly and work in a demanding atmosphere
- Self-driven and ability to manage service activities efficiently
- Contract handling experience preferred

**Location**:
Khorlochhu Hydropower Project, Bhutan

This position provides an opportunity to handle large key accounts and projects. The applicant will get an opportunity to work with advanced machines engineered with latest technology & telematics.

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